Anexa BPO

SEPTEMBER 5, 2021

Advancing technology has always spurred economic development, and now it’s accelerating even faster. In fact, “In the next decade, we will experience more progress than in the past 100 years”, says Peter Diamandis, Cofounder of Singularity University. Data science, advanced analytics, AI-enabled technology….these are just a few of the business buzzwords of a post-pandemic society, which is clearly on the move.

outsourcing 52

outsourcing Customer centricity Finance Analytics 52

Enghouse Interactive

SEPTEMBER 5, 2021

Contact Center 52

Contact Center 52

Anexa BPO

SEPTEMBER 5, 2021

The world is slowly re-opening. Instead of take-out, restaurants are serving in-house customers again, theatre lights have switched on and after a year and a half of lockdown, and people are actually considering their travel options. Without a doubt, the demand is there – in fact, an American Express study determined that 78% of participants intend to travel in 2021 simply to shake off the pandemic-induced stress of 2020.

outsourcing 52

outsourcing Customer Service Customer centricity Technology 52

Anexa BPO

SEPTEMBER 5, 2021

It’s no longer a trend. Ecommerce has experienced a staggering five to ten years of growth acceleration over the past six months. As the pandemic imposed never-before-seen restrictions on companies across every sector, survival demanded action, resulting in creative, nimble and essential pivots in the ways that business is done. And as the world continues to emerge from the debilitating effects of COVID-19, one thing is abundantly clear: the siloed environments of sales, marketing, opps (other p

outsourcing 40

outsourcing Bilingual agents Customer centricity Outbound sales 40

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Anexa BPO

SEPTEMBER 5, 2021

As the guiding principle of consumerism, customer service – even great customer service – is no longer a one-size-fits-all practice. In fact, its future is already here, and across ALL industries and sectors, the organizations that get it right will set the pace for their competition. ‘White glove service’ used to be a practice reserved for “VIP” customers – those who were associated with high-value transactions.

outsourcing 40

outsourcing Customer Experience First call resolution Analytics 40

Anexa BPO

SEPTEMBER 5, 2021

It’s common knowledge that world-wide economies were shattered by COVID-19. Between lock-downs and shut-downs, most industries experienced a disruption in the ways they do business. Even companies that were deemed “essential services” had to navigate the newly implemented processes that were necessary to safely keep their doors open. As the world slowly re-opens there has been a tremendous amount of interest and focus on the “new normal”, and how the pandemic impacted consumer buying patterns.

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outsourcing Business Process Outsourcing Technical Support Sales 40