AWS Machine Learning

MARCH 18, 2025

In the rapidly evolving healthcare landscape, patients often find themselves navigating a maze of complex medical information, seeking answers to their questions and concerns. However, accessing accurate and comprehensible information can be a daunting task, leading to confusion and frustration. This is where the integration of cutting-edge technologies, such as audio-to-text translation and large language models (LLMs), holds the potential to revolutionize the way patients receive, process, and

Healthcare 114

Healthcare Analytics Consulting Consulting 114

Outsource Consultants

MARCH 18, 2025

Domestic brands are increasingly exploring call center outsourcing both nearshore and offshore as a cost-effective alternative to managing customer experience (CX) in-house. At the same time, rapid advances in AI are transforming how contact centers operate, enabling smarter automation and data-driven insights. The convergence of these trends presents a powerful opportunity: businesses can optimize CX on a limited budget by leveraging outsourced service providers augmented with AI innovations.

Call Center 67

Call Center outsourcing First call resolution Average Handle Time 67

AWS Machine Learning

MARCH 18, 2025

The rise of generative AI has significantly increased the complexity of building, training, and deploying machine learning (ML) models. It now demands deep expertise, access to vast datasets, and the management of extensive compute clusters. Customers also face the challenges of writing specialized code for distributed training, continuously optimizing models, addressing hardware issues, and keeping projects on track and within budget.

Government 114

Government Healthcare Technology Finance 114

PeopleMetrics

MARCH 18, 2025

Social reviews have always been important, and that hasn't changed. In fact, they might be even more crucial today because they're public surveys available to everyone online. Especially if you're a B2C business, your social reviews on platforms like TripAdvisor, Google, Yelp, or OpenTable aren't just feedbackthey can make or break your brand reputation.

Surveys 62

Surveys B2C Best practices Feedback 62

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In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.

Contact Center

AWS Machine Learning

MARCH 18, 2025

As generative AI adoption accelerates across enterprises, maintaining safe, responsible, and compliant AI interactions has never been more critical. Amazon Bedrock Guardrails provides configurable safeguards that help organizations build generative AI applications with industry-leading safety protections. With Amazon Bedrock Guardrails, you can implement safeguards in your generative AI applications that are customized to your use cases and responsible AI policies.

Government 103

Government APIs Enterprise Technology 103

AWS Machine Learning

MARCH 18, 2025

SQL is one of the key languages widely used across businesses, and it requires an understanding of databases and table metadata. This can be overwhelming for nontechnical users who lack proficiency in SQL. Today, generative AI can help bridge this knowledge gap for nontechnical users to generate SQL queries by using a text-to-SQL application. This application allows users to ask questions in natural language and then generates a SQL query for the users request.

Enterprise 110

Enterprise Chatbots Engineering Metrics 110

CSM Magazine

MARCH 18, 2025

When you’re selling your house, one of the most important decisions you’ll make is choosing the right real estate agent Working with a great agent means a smooth sale, top dollar for your house, and a fantastic customer experience. Think of it as having a personal advocate throughout the entire process. They will handle the paperwork and showings, while you sit back and relax.

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Real estate Customer Service Finance Marketing 52

NobelBiz

MARCH 18, 2025

A staggering 92% of business-to-customer interactions occur via voice , highlighting the enduring power of the phone call. As consumers increasingly seek trustworthy and personalized experiences from live representatives, the reliance on voice communications is only set to grow. However, many overlook a critical issue: 25% of business phone numbers are at risk of being mislabeled as spam or blocked entirely without their knowledge.

Best practices 52

Best practices B2C Call Center Consulting 52

Hodusoft

MARCH 18, 2025

The Importance of Social Media Integration in Ecommerce Contact Centers Before we start with the blog, let’s do a quick experiment. If you are already logged into your social media account, click on the search bar, and type the name of one or multiple e-commerce companies you can think of. How many can you find? Chances are high that you will find almost all of those on social media.

Contact Center 52

Contact Center Contact center software Advertising Best practices 52

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AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

Sales

SQM Group

MARCH 18, 2025

Let's explore 10 signs that suggest your call center may need improvements in frontline support.

Call Center 66

Call Center 66

Calabrio

MARCH 18, 2025

Analytics From Frustration to Adoption: Overcoming Barriers to Effective Chatbot Utilization Share Chatbots have transformed customer service by providing instant, AI-powered support that reduces contact center volume and improves operational efficiency. However, many customers bypass chatbots , opting instead to escalate to live agents at the first opportunity.

Chatbots 59

Chatbots Self service Analytics Contact Center 59

AWS Machine Learning

MARCH 18, 2025

This post is cowritten with Abdullahi Olaoye, Akshit Arora and Eliuth Triana Isaza at NVIDIA. As enterprises continue to push the boundaries of generative AI, scalable and efficient model training frameworks are essential. The NVIDIA NeMo Framework provides a robust, end-to-end solution for developing, customizing, and deploying large-scale AI models, while Amazon SageMaker HyperPod delivers the distributed infrastructure needed to handle multi-GPU, multi-node workloads seamlessly.

Scripts 112

Scripts Enterprise Accountability Management 112

AWS Machine Learning

MARCH 18, 2025

Today, we are excited to announce that the NeMo Retriever Llama3.2 Text Embedding and Reranking NVIDIA NIM microservices are available in Amazon SageMaker JumpStart. With this launch, you can now deploy NVIDIAs optimized reranking and embedding models to build, experiment, and responsibly scale your generative AI ideas on AWS. In this post, we demonstrate how to get started with these models on SageMaker JumpStart.

APIs 108

APIs Enterprise Engineering Accountability 108

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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

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