Callminer
APRIL 28, 2025
Implementing AI in a contact center isnt just a tech upgrade its a shift in how service is delivered. Read this blog for tools and best practices for using AI to enhance CX in contact centers.
OctopusTech
APRIL 28, 2025
Competition amongst law firms has become stiffer as new ways of doing things continue to emerge. To remain competitive, your law firm must evolve and adapt its business model. This entails being flexible and nimble in line with the changing needs of your clients. However, your firm may not always have the resources needed to provide services efficiently or compete with bigger firms.
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24-7 InTouch
APRIL 28, 2025
WINNIPEG, Manitoba, April 28, 2025 IntouchCX, a global leader in customer experience, AI Solutions, trust and safety and back-office operations, has achieved outstanding recognition at the 2025 Asia-Pacific Stevie Awards , earning 12 awards , including a coveted Grand Stevie one of the highest distinctions in the competition recognizing the top scoring nomination from India.
OctopusTech
APRIL 28, 2025
Call center services are essential in ensuring the needs of customers are met. The customer can call for inquiries and get instant assistance. Although call center services are an integral part of business growth, outsourcing this function can have more benefits than an in-house team. In this article, we discuss the key benefits of outsourcing call center services.
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Every year, $75 billion is lost to bad customer service — and your business could be bleeding loyalty without realizing it. AI is rewriting the rules. Imagine instant answers, 24/7 self-service, faster resolutions, and skyrocketing satisfaction scores. Companies like Amazon are already cashing in, and the technology is easier than you think — plug, play, and profit.
Concentrix
APRIL 28, 2025
Unleash the potential of AI customer care and transform your customer interactions with a balanced approach to innovative customer service.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
AWS Machine Learning
APRIL 28, 2025
Modern large language models (LLMs) excel in language processing but are limited by their static training data. However, as industries require more adaptive, decision-making AI, integrating tools and external APIs has become essential. This has led to the evolution and rapid rise of agentic workflows, where AI systems autonomously plan, execute, and refine tasks.
Concentrix
APRIL 28, 2025
Company Builds on Decades of Expertise in Cybersecurity; Delivering AI-Driven Solutions to Help Businesses Scale Security Operations NEWARK, Calif.
AWS Machine Learning
APRIL 28, 2025
AI agents are quickly becoming an integral part of customer workflows across industries by automating complex tasks, enhancing decision-making, and streamlining operations. However, the adoption of AI agents in production systems requires scalable evaluation pipelines. Robust agent evaluation enables you to gauge how well an agent is performing certain actions and gain key insights into them, enhancing AI agent safety, control, trust, transparency, and performance optimization.
OctopusTech
APRIL 28, 2025
The real estate industry is evolving at a fast pace as agents and brokers seek to serve clients better. With this change also comes the increasing necessity for innovation and efficiency. Virtual assistants in real estate are now being used to complete almost all kinds of tasks from hunting down leads to making appointments and facilitating the move.
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AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Momentum Telecom
APRIL 28, 2025
If you’re an agent, reseller, or service provider ready to deliver more value to your customerswithout adding operational complexityits time to evaluate a new kind of partnership. One built around scale, support, and simplicity. Momentum brings it all together with a full-service platform, deep Microsoft expertise, and flexible go-to-market options.
Vistio
APRIL 28, 2025
In contact centers today, “quiet quitting” isn’t a mystery anymore it’s a predictable response to mounting frustration, lack of support, and burnout. When agents feel stuck, unseen, or set up to fail, disengagement becomes a survival tactic. They do just enough to get by, emotionally check out, and leave leadership wondering what went wrong.
Momentum Telecom
APRIL 28, 2025
If youre an agent, MSP, or service provider evaluating your next strategic partner, the landscape is full of choicesbut few offer the full package. After all, youre not just looking for another vendor. Youre looking for a partner who brings the whole ecosystem together so you can scale your business with minimal disruption. At Momentum, we make it easy with our one provider, one bill, one team approach.
CSM Magazine
APRIL 28, 2025
When transporting a vehicle, saving costs is high on the priority list formost vehicle owners. Knowing how to go aboutthese complexities will save a lot regarding expenditures, making it all worry-free. Assuch, here is a guide to help you save money while shipping your car. Take Multiple Quotes Indeed, research comesfirst before you make any decision.
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In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.
Maru Group
APRIL 28, 2025
With long-running conflicts still raging on, Trumps tariffs causing global economic uncertainty, constant reminders from Mother Nature about the impacts of human-led climate change, and a stagnating UK economy, youd forgive consumers for feeling rather down in the dumps. But somehow despite a backdrop thats increasingly akin to the plot of a disaster movie optimism in the UK has actually been rising.
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