Sun.Feb 13, 2022

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How to hire a call center

Global Response

How To Hire a Call Center. Is your in-house team struggling to keep up with customer service calls and inquiries? Are you hoping to enhance your customer experience this year? Do you need to free up internal resources for big business projects and strategic planning? If so, it might be time to outsource customer service to a dedicated call center.

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What AI Marketing Is and How It Can Help your Business

JivoChat

Have you ever heard of AI marketing? Artificial intelligence has been often used to help improve marketing results, for example, through web analytics tools. AI can optimize several processes and diminish error risks. It’s important to get to know what benefits artificial intelligence has to offer, and understand how to implement it. Getting up to date with the latest marketing trends may put you ahead of your competitors, give you an expanded view of the market opportunities, and AI is an

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Onshore, offshore, nearshore call centers

Global Response

Smartshoring: onshore, offshore, nearshore, and more. Location, location, location. It’s certainly key for your business, but does it matter for your call center? There are a number of various location-based models for call centers, and which is right for you depends on a number of factors. Of course, an in-house call center model keeps your call center literally within your own team.

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8 signs of a healthy (customer) relationship

inSided

It’s 2022. We don’t do toxic relationships anymore. That’s why, in honor of Valentine’s Day, we’re discussing what qualities to look for in a healthy customer relationship that truly has the potential to go the distance.

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The 2023 Verint Experience Index: Retail

Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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What is a multichannel contact center?

Global Response

What is a Multi-Channel Contact Center? Ready to increase customer engagement and satisfaction, reduce average handle time and grow sales? Then it might be time for you to consider a multi-channel contact center for your business. Call centers, contact centers, multi-channel contact centers: there’s a lot of terminology floating around, and it may be difficult to know exactly what services are included in different types of contact centers—and which is right for your business.

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BPO call center

Global Response

BPO call centers: what are they and how can they help your business? Is your business growing exponentially lately—or do you wish it was? Either way, it might be time to outsource your call center. A BPO call center can provide huge benefits for your business, while also being more cost-effective and freeing up time and resources within your internal team.

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What is a call center?

Global Response

What Is a Call Center? An In-Depth Look. Call centers are a staple customer service resource for businesses large and small—and demand is growing. In the US alone, there are hundreds of thousands of call center jobs. When you take into account that in 2020 around 60% of consumers stated that they contacted customer service within a month of their purchase, it’s apparent that the traditional call center isn’t going anywhere.

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Inbound vs. outbound call centers

Global Response

Inbound vs. outbound call centers: which one is right for you? Can a call center really alleviate pain points in your business? Maybe you’re struggling to keep up with a recent influx of customer service calls. Or maybe you’re struggling to scale up your customer team at cost. Or you have a long list of leads that you haven’t been able to follow up with.

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What is a contact center?

Global Response

What is a contact center? What’s the best way to retain customers? Some might say incredible products that will sell themselves. Others may argue that having the best price on the market attracts the most consumers. Still others may argue that an online presence, or a memorable brand, or any number of other factors is the best way to engage and retain customers.

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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.