Mon.Mar 13, 2023

article thumbnail

Future State of the Contact Center: ChatGPT in Customer Experience

BlueOcean

Talk of ChatGPT is everywhere from your LinkedIn feed to the evening news to, yes, this blog. For many, the buzz about ChatGPT is evoking the same exploratory wonder they once experienced when the Internet itself first debuted.

article thumbnail

A Five-Star Experience with Katie Mares

ShepHyken

Top Takeaways: In this episode of Amazing Business Radio, Katie Mares shares the five steps to executing a 5-star experience. Understand that what you say and how you say it matters. Choose words that elevate the experience. Speak to your customers in a way that is engaging and sincere.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Reinventing Leadership in the Workplace with Hamza Khan

Russel Lolacher

In this episode of Relationships at Work, Russel chats with academic and best selling author Hamza Khan on the importance of reinventing leadership to improve the workplace and the employee experience.

article thumbnail

8 Customer Service Challenges Harming Your Bottom Line [+ How to Conquer Them]

HelpCrunch

Our life is a challenge from the offset. First, we learn how to crawl and walk.

article thumbnail

How to Build an AI-Powered Contact Center as a Service Platform

Trusted by over 750 customers across industries, the LinkLive AI -Powered Contact Center platform empowers businesses to deliver trusted experiences through voice, video, chat, secure email, and more channels.

article thumbnail

SMS Bots – A Guide to Supercharge your Online Business

JustCall

In a world where everything is available at a click of a button, customers now expect a quick and accurate response to their queries and problems at all times. Providing 24/7 support to your customers is not easy.

APIs 84

More Trending

article thumbnail

ChatGPT will Revolutionize Conversational AI, Just Not the Way You Think

Inbenta

By Jordi Torras, Chief Innovation Officer, Inbenta In just a few months, ChatGPT has captured the interest of hundreds of millions of users and the imagination of businesses the world over.

Chatbots 111
article thumbnail

Tags in Your Ticketing System: How, Why, and When to Use Them

Customer Service Life

Image by Irfan Ahmad from Pixabay In a world of social media, especially Instagram, I fear that we’ve fallen into a belief that more hashtags is better.

Metrics 78
article thumbnail

Cisco SD-WAN: The Right Tool for Keeping Fleets Moving

Cisco - Contact Center

Contributing Author: Kamden Schewitz, Product Marketing Specialist When people think of fleets, they often think of a collection of ships cruising across the sea. Modern-day fleets, however, include… Read more on Cisco Blogs Networking Cisco SD-WAN Connected Fleet Internet of Things (IoT

article thumbnail

How Artificial Intelligence Software is Modernizing Customer Support

LiveVox

The technology that call centers depend on to provide customer support has come a long way thanks to AI. Artificial intelligence software has helped streamline agent workflows and has driven improved customer experiences.

article thumbnail

Brain Fog HQ: Memory Enhancement Techniques for Professional Development

Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion

In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enhance your professional development and lifelong learning.

article thumbnail

CX and Contact Center Priorities and Technology Investments for 2023

DMG Consulting

CX and Contact Center Priorities and Technology Investments for 2023 March 2023 Each year, DMG Consulting surveys our international customer base of enterprise, contact center, and IT leaders and asks them to share their customer experience (CX) and contact center goals, as well as related technology investment priorities for the upcoming year.

article thumbnail

How VMware built an MLOps pipeline from scratch using GitLab, Amazon MWAA, and Amazon SageMaker

AWS Machine Learning

This post is co-written with Mahima Agarwal, Machine Learning Engineer, and Deepak Mettem, Senior Engineering Manager, at VMware Carbon Black VMware Carbon Black is a renowned security solution offering protection against the full spectrum of modern cyberattacks.

article thumbnail

TikTok Live Gifts: How They Work

JivoChat

TikTok live gifts can be a useful resource for content creators who are looking for new ways to monetize their work and expand their reach. When you live stream on TikTok, the viewers have the opportunity to send you rewards, which can be turned into real money after.

article thumbnail

How to create a customer experience portal

Method:CRM

No matter the industry, customer experience is a huge part of your business success. You should never neglect your customers’ wants and needs. If you do, you risk jeopardizing your relationships and the opportunity to develop new ones in the future.

CRM 52
article thumbnail

The 2023 Customer Experience Management Value Index

Ventana Research named Verint an Exemplary Leader in the 2023 Customer Experience Management Value Index, leading in multiple categories including Adaptability, Manageability, Usability and Product Experience. Download the Index.

article thumbnail

The Relationship Between Engaged Agents and Brand Differentiation

Vistio

Watch to the full podcast here:  Or click here to just listen to the audio.                         We are super excited to welcome Stacy Sherman of the podcast Doing CX Right onto our show today!

article thumbnail

Customer Service Software: The Importance of a World-Class Tech Stack

Advantage Communications

In today's fast-paced world, customer service is more important than ever. Customers demand prompt and personalized service, and businesses must be able to deliver on these expectations to remain competitive. Customer Service Trends

article thumbnail

Three Must-Have Tools for Every Academic Essay Writer

CSM Magazine

There are various reasons that prevent people from writing perfect papers. Some find it difficult to pour out their thoughts on paper. Some have trouble formulating the main idea, the main argument of the paper.

52
article thumbnail

Why Are Agents Who Use Balto 10% Happier at Work?

Balto

Improving the agent experience hasn’t always been the first priority to improve contact center performance and revenue. But with rising economic pressure, rising churn costs due to an agent experience crisis are a big risk. Improving agents’ day-to-day shouldn’t be a compromise.

article thumbnail

How Mature Are Your Digital Experiences? A Step-by-Step Guide to Improved CX

Read about Verint’s Digital Maturity Model, where we share real tactics and strategies to improve CX, based on what has worked for our clients around the world.

article thumbnail

How to Boost Customer Engagement Without Burdening Your Clients

Kapta Customer Success

Customer engagement is essential to long-term account retention and your company’s bottom line. We’ve talked about the connection between delivering customer value and customer retention.

article thumbnail

Salesforce Launch Einstein GPT; Is This the Beginning of AI’s Long-Awaited ‘Productivity Wave’?

CSM Magazine

Stuart Dorman, Chief Innovation Officer at Sabio Group looks at the latest Generative AI developments.

CRM 52
article thumbnail

Few-click segmentation mask labeling in Amazon SageMaker Ground Truth Plus

AWS Machine Learning

Amazon SageMaker Ground Truth Plus is a managed data labeling service that makes it easy to label data for machine learning (ML) applications. One common use case is semantic segmentation, which is a computer vision ML technique that involves assigning class labels to individual pixels in an image.

APIs 72
article thumbnail

Essential Parts of Business You Can Outsource

CSM Magazine

Modern business has changed a lot in the last decade or so. The goal is always to keep your overhead low and the profits coming in. If you strike the right balance, you can grow your business. One way to keep your overhead low is to avoid hiring staff for things you don’t need to do in-house.

article thumbnail

The ABM Benchmark Survey

ABM gets better with age — but unfortunately, marketers don't have the luxury of pouring it into an oak barrel for a couple decades to let it mature. It’s clear there’s a maturity gap in ABM strategies, so how can marketers start closing it?

article thumbnail

Concentrix Insights Platform

Concentrix

Break down data silos and accelerate insights to make better, real-time business decisions. Fact Sheets Fact Sheet

62
article thumbnail

The Benefits of Professional Janitorial Services

CSM Magazine

A clean and safe working environment is not only important for the health and well-being of employees but also plays a crucial role in attracting and retaining customers.

Morale 52
article thumbnail

Automation Can Support (But Not Replace) Human Customer Service Agents

Interactions

The use of automation in customer service and support has become increasingly popular as technology continues to advance — and for good reason: Automation can offer benefits such as increased efficiency, cost savings, and the ability to handle high volumes of inquiries.

article thumbnail

Make Shopping Easier with Retail Mapping Software

CSM Magazine

Indoor maps are becoming an increasingly popular tool for retailers to improve the shopping experience for their customers. By providing shoppers with an interactive store map, retailers can help customers easily navigate their space, locate products, and find their way to checkout.

article thumbnail

Marketing-Led COVID-19 Growth Strategies: 2022 and Beyond

More than two years in, COVID-19 is far from over. Businesses are tasked with beating pre-COVID numbers, making marketing crucial. This is your time to create brand awareness, bring in the best leads, and play a vital role in new and existing profit.

article thumbnail

Contact Center Performance Management Tips and Best Practices

Voiptime

The contact center performance of most contact centers is constantly decreasing. An accountable previous agent became an underperformer. The high level of absenteeism and lateness are disrupting the work. Your agents have everything for the job but show a constant decrease in results. What’s happening? How to come out as a winner in these circumstances? How to build a call center performance improvement plan? What is the best call center performance review examples?

article thumbnail

Temu’s Values: What Sets the New E-Commerce Site Apart

CSM Magazine

Launched in September 2022, Temu is an online retail marketplace serving the US market with affordable, quality products sourced from an international network of suppliers and brands.

article thumbnail

5 Sales Coaching Techniques That Work Magic in 2023 

JustCall

For many sales managers, sales coaching techniques are either too difficult to execute or too complicated to achieve. But if executed strategically, they can turn out to be the difference between an average sales manager and a high-performing one. Whether you need to coach customer service teams right or coach newbies during the first call, using the right sales coaching methods is key. In this article, we will cover 5 sales coaching tips and techniques every sales manager can benefit from.