Callminer

APRIL 19, 2020

Big Data represents a major opportunity for companies to turn all this readily available data into business intelligence and transform decision making.

Analytics 207

Analytics Marketing Big data 207

The Call Center School

APRIL 19, 2020

Your commitment to customer experience has led you to hire more remote staff to keep up with your demand. Bravo! Now, what? If you relied on in-person or group training sessions in the past, you may face challenges today.

Personalization 84

Personalization Customer Experience 84

Callminer

APRIL 19, 2020

This article help round up best tips and resources on the Business Process Outsourcing (BPO) from 25 different experts.

Business Process Outsourcing 182

Business Process Outsourcing outsourcing 182

Serenova

APRIL 19, 2020

While most of us have been in lockdown mode, healthcare, financial services and other “essential” industries have had to continue to operate and serve customers through their contact centers. These contact centers are rising to the challenge of this global crisis. The necessity of being able to adapt quickly was realized weeks ago, causing a scramble to move from in-office to work-from-home (WFH) agents.

Schedule adherence 76

Schedule adherence Contact Center Cloud contact Healthcare 76

Advertisement

Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Andrew Mcfarland

APRIL 19, 2020

Instituting cultural change across an organization is tough work. When faced with this challenge, remember the words of systems scientist and author Peter Senge, “people don’t resist change; they resist being changed.” Or consider Samuel Rodenhizer’s description (italics mine). “The.

Best practices 62

Best practices 62