Sun.Mar 29, 2020

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Remote Call Centers: Tools,Tips & Best Practices for Remote Contact Center Managers & Agents

Callminer

Read these tips and best practices for remote contact center managers and agents as businesses move to work-from-home workforces.

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CXNext Live: KPIs That Live Up to Their Name: CX Success Metrics That Work

bold360 Blog

It’s a well-known phrase: What you measure is what you improve. But key performance indicators are something that can cause a headache for leaders in any organization. How do you choose what to measure? How many measurements should you be taking? After all, if you have 500 KPIs, well, they aren’t really all that “key” are they? One thing we can all agree on is that we should be measuring the things most important to improving our business.

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