Sun.Jun 13, 2021

AI, Can you identify who is speaking?


The voice of each person sounds different and has its own unique characteristics. These characteristics can be divided into linguistic vs. non-linguistic and also to auditory vs. acoustic ones. This fact is being used for decades in forensic cases.

A Framework for Developing Customer Relationships

Andrew Mcfarland

A former colleague recently sought out some advice about a relationship she had with a customer. I provided some ideas to think through how much she should invest in that relationship. This piece sets a framework to “codify” that advice.


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CX maturity playbook: Culture


Actionable insight to uplevel and transform the CX culture in your organization. Tools


How Mature Are Your Digital Experiences? A Step-by-Step Guide to Improved CX

Read about Verint’s Digital Maturity Model, where we share real tactics and strategies to improve CX, based on what has worked for our clients around the world.