Lumoa

FEBRUARY 10, 2019

Looking for the right Net Promoter Score software tools and dashboards? We out together a list of the top NPS software providers and reviewed each of them. Find out the right customer feedback software for your needs.

Feedback 79

Feedback Management 79

kommunicate

FEBRUARY 10, 2019

The co-existence of chatbots and live agents has always been a debated topic. To settle that, lately we interviewed 13 chatbot experts and the findings were clearly in favor of a bot+human hybrid model. Experts believe that despite the advancement in AI & NLP, chatbots are still very primitive. They are only as intelligent as [.]. The post Chatbot Human Handoff: Seamless human takeover in a hybrid solution appeared first on Kommunicate Blog.

Chatbots 72

Chatbots Customer Support 72

TRUSTID

FEBRUARY 10, 2019

The phone number may be the top identifier of our telephones. It’s how we let our friends and colleagues know who’s calling. It’s also one of the many pieces of data that organizations collect to identify their customers. Today, companies work hard to protect private customer data such as passwords and Social Security numbers from getting into the wrong hands.

Engineering 54

Engineering Contact Center Personalization Accountability 54

Genroe

FEBRUARY 10, 2019

Marketing has changed drastically in the last few years. High pressure sales tactics don’t work as well as they used to, if anything, they now deter buyers rather than encourage them to invest in a product. To convert prospects into purchasers you need to provide them with the right information at the right time to… The post TOFU, MOFU & BOFU Tactics that Power-up your Marketing appeared first on Genroe.

Marketing 58

Marketing Sales B2B 58

Advertisement

Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

RapportBoost

FEBRUARY 10, 2019

A 2018 Forrester report states that email is still the most common channel for customer support. More than 50 percent of customers surveyed expressed a preference for email over telephone and social media. If you’re thinking email beats out live chat – think again. In another recent survey by Kayako , 41 percent of customers preferred live chat compared to 32 percent who favored telephone and 23 percent who fancied email.

Benchmark 58

Benchmark Surveys Best practices Metrics 58