Sun.Feb 10, 2019

How much do phone numbers put us at risk?

TRUSTID

The phone number may be the top identifier of our telephones. It’s how we let our friends and colleagues know who’s calling. It’s also one of the many pieces of data that organizations collect to identify their customers.

TOFU, MOFU & BOFU Tactics that Power-up your Marketing

Genroe

Marketing has changed drastically in the last few years. High pressure sales tactics don’t work as well as they used to, if anything, they now deter buyers rather than encourage them to invest in a product. To convert prospects into purchasers you need to provide them with the right information at the right time to… The post TOFU, MOFU & BOFU Tactics that Power-up your Marketing appeared first on Genroe. B2B - Business to Business Inbound Marketing PP: B2B Marketing

10 Most Relevant NPS Software Platforms That Help You To Manage Customer Feedback

Lumoa

Looking for the right Net Promoter Score software tools and dashboards? We out together a list of the top NPS software providers and reviewed each of them. Find out the right customer feedback software for your needs. Feed generated with FetchRSS

Chatbot Human Handoff: Seamless human takeover in a hybrid solution

kommunicate

The co-existence of chatbots and live agents has always been a debated topic. To settle that, lately we interviewed 13 chatbot experts and the findings were clearly in favor of a bot+human hybrid model. Experts believe that despite the advancement in AI & NLP, chatbots are still very primitive.

To Text or To Talk? Understanding Customer Care Preferences for Voice and Digital Channels

As customer care channels continue to evolve and expand, there’s been a lot of debate about which channels customers actually prefer to interact with brands. Based on a recent Harris Poll, learn why consumers choose one channel over another, and how common frustrations with specific channels drive consumers to pick alternatives.

Changing Conversations In the Chat Window and Chat Team

RapportBoost

A 2018 Forrester report states that email is still the most common channel for customer support. More than 50 percent of customers surveyed expressed a preference for email over telephone and social media. If you’re thinking email beats out live chat – think again.