Sat.Mar 19, 2022

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Artificial Intelligence and the Customer Journey

Horizon CX

Artificial Intelligence (AI) is a contemporary buzzword among industries, but in fact, the term has been around for many years, most commonly rising during the mid-fifties from within the sphere of science fiction—think robots! So, what exactly is AI and how are organizations applying it, and most importantly, how does it either enrich or diminish the Customer Experience?

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Want to Become an Influencer? Here is the Science Behind How to Do This…

Beyond Philosophy

Social media has brought us a lot of things, but key among them is the “Influencer.” It means a person that can affect how people think and behave about things related to their area of interest or expertise. We have influencers that can teach us about makeup, sports books, stock picks, customer strategy (ahem) and, of course, wood working.