Beyond Philosophy
MARCH 30, 2018
Every business wants loyal customers, but what does it really mean? Why do organizations get confused between inertia and customer loyalty? How can you truly gain loyal customers? The post What Really Is Customer Loyalty? appeared first on.
BlueOcean
MARCH 30, 2018
If your company is beginning the fiscal year in April, you likely have a stream of questions flowing through your mind. Are your goals for the fiscal year lining up with long-term priorities? Will your target budget support those goals? And will your customer experience be strengthened or hit a slump because of the programs in that budget? Not to add another thing to your plate (sorry), but there’s another question to ask that can impact all of those answers: is this the year customer care outso
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ForeSee
MARCH 30, 2018
Stop guessing and start knowing: A successful site design, at its core, ensures its users can effortlessly complete the tasks they've set out to accomplish. When following a Voice of Customer (VOC) data-driven approach, user feedback, combined with our predictive methodology, can not only tell you if a design works, but can help you quantify the effect of the change on your user.
Advertisement
Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
FreshGrade
MARCH 30, 2018
Busy week? We’re here to help. Here’s our roundup of top educational stories from the past seven days: How can we bring project-based learning to life? Bob Lenz shares a new framework. A Virginia based Elementary school reveals what service-learning and global goals taught them (and their students) about promoting the greater good. How can we measure what matters ?
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
FreshGrade
MARCH 30, 2018
Busy week? We’re here to help. Here’s our roundup of top educational stories from the past seven days: How can we bring project-based learning to life? Bob Lenz shares a new framework. A Virginia based Elementary school reveals what service-learning and global goals taught them (and their students) about promoting the greater good. How can we measure what matters ?
ShepHyken
MARCH 30, 2018
This week we feature an article by Julien Rio whos writes about the most common KPIs and how to understand them, select the right ones and how to improve them. – Shep Hyken. Depending on whether your Customer Care department is an extension of your marketing or your customer service strategy, the KPIs you give yourself may be different. In this article, we will review the most common KPIs, how to understand them, how to select the right ones and how to improve them.
LiveChat
MARCH 30, 2018
Facebook is the biggest social media platform with a customer base of 2 billion active users. The company is still growing in numbers with changes in every aspect of technology: visual, search, personalization, image processing, and design. Last year, Facebook introduced a new, major update to its news feed algorithm which made a drastic change in the visibility and reach of business page contents.
Expert insights. Personalized for you.
186 
Let's personalize your content