TRUSTID

NOVEMBER 25, 2018

There’s no question that the holiday rush is a little maddening. The pushy crowds and endless lines are more than enough for consumers to seek other ways to take advantage of special deals and purchase gifts over the busy holidays. Today, those same holiday sales are available at the convenience of our living room. As a result, the shopping habits of many consumers, led by millennials, are changing.

Engineering 57

Engineering Contact Center Call Center Surveys 57

ThriveableBiz

NOVEMBER 25, 2018

It’s no secret we have a serious Trust Gap at many levels of society. In this article I’ll discuss the background to why we have a Gap - and how business can close it, using the power of customer conversations.Journey to the edge …Customer Experience is the now the realm of a dazzling array of […]. The post Closing The Trust Gap with Conversations appeared first on Cliizii.

Customer Experience 55

Customer Experience 55

RapportBoost

NOVEMBER 25, 2018

– Event, sponsored by Talkdesk, to cover top priorities for contact centers on how to connect with customers, prospects via their preferred channels – San Diego, CA. November 26, 2018 – Tony Medrano, CEO of RapportBoost , the leading chat analytics provider for contact centers and brands that leverage chat for sales, along with Nate Brown, Co-Founder of CX Accelerator , and Kaye Chapman, Learning & Development Manager at Comm100 , will present a webinar on innovations in customer

Contact Center 40

Contact Center Average Handle Time Analytics Best practices 40