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Tethr
JUNE 21, 2022
When you’re shopping around for a software solution that will help you understand your customer experience, you may find yourself introduced to a dictionary’s worth of new terms and see words used to mean different things.
Contact Center Pipeline
JUNE 21, 2022
Headsets have become the universal symbol for contact centers, and contact center agents, and for good reason. For it is through these essential appliances they connect with customers, supervisors, and colleagues.
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MiaRec
JUNE 21, 2022
The Voice of the Customer (VOC) is one of the most obvious, yet underutilized tools organizations have at their disposal to create outstanding customer experiences, increase customer loyalty and retention, and boost profits. Call Recording Speech Analytics
Helpware
JUNE 21, 2022
How important is company culture? Is it just a matter of boosting employee morale so they can perform their work better? Is it setting up the workplace in such a way as to make it conducive to productivity and ideas generation?
Advertiser: Vanilla Forums
Your customers want a simplified customer experience. Make sure you give it to them with community. Download the whitepaper to learn more!
Cyara
JUNE 21, 2022
An Invaluable Partnership for CX Assurance in the Cloud Migration Journey. At Cyara, partnerships have always been central to our business model. Customer experience (CX) assurance is multifaceted, and you need a whole lot of gears turning together in sync to deliver at the highest level.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
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AWS Machine Learning
JUNE 21, 2022
Amazon Web Services and Udacity are partnering to offer free services to educate developers of all skill levels on machine learning (ML) concepts with the AWS Machine Learning Engineer Scholarship program.
Guru
JUNE 21, 2022
With its classic gray sky and temperate weather, Portland welcomed customer support leaders from across the globe to Support Driven Leadership Summit 2022.
ConvergeOne
JUNE 21, 2022
What factors determine whether a contact center interaction produces a positive outcome? Often, it’s the agent that makes the difference, but this doesn’t tell the whole story. How was the “right agent” trained? Why was the call routed to that employee?
Shep Hyken
JUNE 21, 2022
The Cost of Bad Customer Service. The Impact of Bad Customer Service on Your Customers, Employees, and ROI. Shep Hyken interviews Christine Churchill, Founder and CEO of the Customer Service Institute of America (CSIA).
Advertiser: Vanilla Forums
Does creating engaged customers and impacting CS objectives sound interesting? Learn more about how gamification can help your customer success team in our free eBook.
Concentrix
JUNE 21, 2022
Cloud migration can feel daunting to many companies. Concentrix makes migrating your contact center to the cloud easy! The post How to Secure Buy-In for Cloud Migration appeared first on Concentrix. Thought Leadership Resources
AWS Machine Learning
JUNE 21, 2022
The increasing ubiquity of satellite data over the last two decades is helping scientists observe and monitor the health of our constantly changing planet. By tracking specific regions of the Earth’s surface, scientists can observe how regions like forests, water bodies, or glaciers change over time.
Advantage Communications
JUNE 21, 2022
Call center voice analytics, also called speech analytics, reviews voice recordings and live conversations to provide quality assurance, compliance support - giving call centers and contact centers unique customer service insights that lead to a competitive advantage. Contact Center
LiveVox
JUNE 21, 2022
Does your contact center have a single view of the customer journey? Use omnichannel analytics for actionable insight to help deliver seamless customer experiences. The post Why Your Omnichannel Customer Experience Needs Omnichannel Analytics appeared first on Livevox. Customer Experience
Advertiser: Vanilla Forums
With outcomes and metrics that align directly, find out why customer success should be the foundation of a customer marketing strategy. Download the free ebook now!
ChurnZero
JUNE 21, 2022
You may have heard of sales enablement, but Customer Success enablement might be a new term for you. Although it’s an important concept and role in the Customer Success space, it hasn’t quite gained the traction it needs to be in the spotlight.
kommunicate
JUNE 21, 2022
Last Updated on June 21, 2022 Building a chatbot on a React Native app may have been a complicated affair in the past, but not so today, thanks to Kommunicate’s Kompose chatbot builder.
NobelBiz
JUNE 21, 2022
NobelBiz | Blog Customer friction points - How to identify and tackle them? Published on 21. June, 2022 For customers, making a phone call is the simplest and quickest way to obtain information or a resolution to a problem. However, from a customer service point [.].
delighted
JUNE 21, 2022
No matter how you connect with your customers, link surveys allow you to capture feedback through any unique channel that exists along the customer journey – email signatures, social media posts, support chats, receipts, in-store posters, and more.
Advertiser: Vanilla Forums
Product Led Growth is fast become a leading business driver in the SaaS world. Find out why your organization should be implementing a product-led growth strategy today, and why customer success should lead it. Download this eBook to learn more!
JivoChat
JUNE 21, 2022
The Google Analytics courses will enable you to know how to use one of the most important Google tools when it comes to digital marketing.
AWS Machine Learning
JUNE 21, 2022
Mangrove forests are an import part of a healthy ecosystem, and human activities are one of the major reasons for their gradual disappearance from coastlines around the world.
Taylor Reach Group
JUNE 21, 2022
Taylor Reach CEO and Chief Chaos Officer, Colin Taylor, has been recognized as one of TechSee’s “22 Influential Leaders to Watch in 2022.”
Playvox
JUNE 21, 2022
The requirement to provide a better customer experience while improving productivity and controlling costs is paramount in contact centers at the best of times. During a recession, it could be the difference between survival and failure.
Advertiser: Vanilla Forums
Best-selling author and customer experience thought leader Blake Morgan has created a new ebook on why offering self-service should be your focus. Self-service can improve customer experience and simultaneously drive down costs.
Inbenta
JUNE 21, 2022
Consumers use digital channels to find results and answers quickly. Approximately 84% of consumers search Google at least 3 times a day. And about half of all product searches are initiated through this search engine.
CustomerSuccessBox
JUNE 21, 2022
The general agreement is that successfully onboarding a customer on a B2B SaaS platform involves ensuring the customer knows how to use your product. Yet, it’s often easy said than actually done, especially, when you’re looking for Customer Onboarding at Scale.
Knowmax
JUNE 21, 2022
The post Ensure SOP Adherence For The Troubleshooting Process With These 4 Ways appeared first on Knowmax. Decision Trees customer service troubleshooting process troubleshooting process
SmartKarrot
JUNE 21, 2022
A customer chooses to partner with a company because of the product. SaaS companies either choose freemium or product demos to sell the product to customers. But which one is better? Free trials are considered the best way to get the product sold. However, some consider paid product demos better.
Speaker: Kristi Faltorusso, VP of Customer Success at ClientSuccess
Your brand ambassadors are massively important to your business, actively promoting your brand and encouraging new business. But repeatedly requesting advocacy efforts from customers can lead to burnout and dissatisfaction. You need to avoid this at all costs! Learn how in this free webinar.
Brad Cleveland
JUNE 21, 2022
Dee Hock, founder and former CEO of the credit card system that became VISA International, once said, “Simple, clear purpose and principles give rise to complex and intelligent behavior.
SmartKarrot
JUNE 21, 2022
Role: VP of Customer Success Location: Remote, United States Organization: Infogrid As a VP of Customer Success, you will ensure Infogrid’s customers achieve high rates of product adoption, realize significant value, thereby leading to high net dollar retention.
Blue Ocean
JUNE 21, 2022
If you know me or any of my stellar Blue Ocean colleagues personally, you know we can talk for days about customer experience. And why wouldn’t we be excited to chat? We hold the keys to CX, one of the biggest differentiators brands have at their disposal today.
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