This month, our blog readers were interested in a variety of topics affecting their centers. Leslie discusses the skill that is of the utmost importance for our remote workers–writing well. The pandemic has brought a surge in independent workers, and Kim helps our readers learn how best to navigate these contract arrangements. In his timeless article, Jay shares three major pitfalls that lead to slow service. Brent provides detailed guidance on navigating all of the new employee hiring and management laws as well as emerging employee legislation. Laura rounds us out with the best practices for routing your inbound calls utilizing today’s newest technologies.
Writing Home
Whether you and your team are working remotely a couple of days per week, or you (or they) are remote all day, every day, you’ve probably found that being remote has made you better at some tasks than you were when you worked in an office.
Conquering the New World of Contract Work
The COVID-19 pandemic stood the workplace on its head and in doing so, cleared workers’ heads as well. Offices shut down, jobs went remote, and work-life got recalibrated. Workers were freed from corporate routine and regimen, and many embraced the change.
What Causes Slow Service?
Speed is the ultimate compliment that we can pay our customers. It shows that we value their time and we recognize they have better ways to spend it than conducting business with us.
Steering around the Staffing Rapids
Navigating the legal landscape has always been challenging for employers in the contact center industry, but a wave of new laws affecting hiring and management practices will complicate matters further.
Routing Right
The French writer and editor, Jean-Baptiste Alphonse Karr, created this wonderful phrase “plus ça change, plus c’est la même chose,” which roughly translates to “the more things change, the more they stay the same.”
