The Challenges of Managing Customer Data in Contact Centers
NobelBiz
FEBRUARY 21, 2023
Customer Data is the new currency for contact centers in 2023 and beyond. Businesses can utilize this data to gain a significant competitive edge over their competitors while also creating customer loyalty programs. Unfortunately, there are situations when fraud or scams are carried out using client information. Beyond adhering to data privacy laws and regulations, contact centers should implement better practices for enforcing customer data security and protection.
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