Sun.Jul 05, 2020

Improving Customer and Employee Retention: Tips and Strategies

Joe Rawlinson

The retention of customers and employees is correlated to a point. A customer that has worked with a specific client manager or staff member will have a rapport with the employee. Constant turnover can make it difficult to build that rapport that is so important in customer retention.

How to Use Real-Time Feedback for Bug Tracking

GetFeedback

Four steps to integrate user feedback into your bug tracking program. Guides

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How does speech analytics perform trend analysis? Isn’t it just counting how often words are used?

DMG Consulting

Question: How does speech analytics perform trend analysis? Isn’t it just counting how often words are used? Answer: Trend analysis in interaction (speech and text) analytics solutions provides deeper insights than word count frequency.

Why do you need a Dialer Software for Outbound Call Center?

Ameyo

In the world of automation, what if someone told you that you can also automate your dialing strategy and maximize your business productivity? If your agents are still stuck with the age-old manual dialing process, then let me remind you, you have lost a huge potential to retain your customers.

How Call Lifecycle Details Help Increase Customer Satisfaction

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

Developing a Contact Center Work-At-Home Program

DMG Consulting

Developing a Contact Center Work-At-Home Program. While many contact centers, particularly the large ones, had disaster recovery (DR) and business continuity (BC) plans in place before the pandemic hit, even if they were rarely tested and updated, surprisingly few included the option of having employees work from home for an extended period of time.

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More Consumers Are Cautiously Accepting Artificial Intelligence (AI) enabled Customer Service Methods

NICE inContact

Artificial intelligence (AI) has been around for years, but it's the recent advances that have created so much buzz. These advances show that AI is making machines smarter in very visible ways, ranging from "smart homes" to lifelike robots making the rounds of late-night TV shows.

Why do you need a Dialer Software for Outbound Call Center?

Ameyo

In the world of automation, what if someone told you that you can also automate your dialing strategy and maximize your business productivity? If your agents are still stuck with the age-old manual dialing process, then let me remind you, you have lost a huge potential to gain new customers.