Joe Rawlinson

JULY 5, 2020

The retention of customers and employees is correlated to a point. A customer that has worked with a specific client manager or staff member will have a rapport with the employee. Constant turnover can make it difficult to build that rapport that is so important in customer retention. Boosting employee retention can require quite a few changes to company policies and hiring processes.

Entertainment 107

Entertainment CRM Morale Customer retention 107

GetFeedback

JULY 5, 2020

Four steps to integrate user feedback into your bug tracking program.

Feedback 154

Feedback 154

Ameyo

JULY 5, 2020

In the world of automation, what if someone told you that you can also automate your dialing strategy and maximize your business productivity? If your agents are still stuck with the age-old manual dialing process, then let me remind you, you have lost a huge potential to retain your customers. While you thought investing in … Why do you need a Dialer Software for Outbound Call Center?

Call Center 84

Call Center 84

DMG Consulting

JULY 5, 2020

Question: How does speech analytics perform trend analysis? Isn’t it just counting how often words are used? Answer: Trend analysis in interaction (speech and text) analytics solutions provides deeper insights than word count frequency. At its most basic, trend analysis is designed to allow users to define “things” they know to look for in voice and text-based interactions, which are then surfaced by the application.

Analytics 77

Analytics Marketing Technology 77

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Certified Languages International

JULY 5, 2020

In the months since the first cases of COVID-19 began to appear in the U.S., there has been a daily influx of information about coronavirus coming from all media outlets, video streaming platforms, and even ads. Lots of this information is oftentimes breaking news about the virus — a new discovery, potentially lifesaving news about its spread and treatment, etc.

Education 80

Education Healthcare Accountability 80

GetFeedback

JULY 5, 2020

Learn how to use the most popular UX metrics, improve the user experience, and prove the ROI of your efforts.

Metrics 78

Metrics 78

NICE inContact

JULY 5, 2020

Artificial intelligence (AI) has been around for years, but it's the recent advances that have created so much buzz. These advances show that AI is making machines smarter in very visible ways, ranging from "smart homes" to lifelike robots making the rounds of late-night TV shows.

Customer Service 62

Customer Service Best practices Contact Center Call Center 62

Ameyo

JULY 5, 2020

In the world of automation, what if someone told you that you can also automate your dialing strategy and maximize your business productivity? If your agents are still stuck with the age-old manual dialing process, then let me remind you, you have lost a huge potential to gain new customers. While you thought investing in … Why do you need a Dialer Software for Outbound Call Center?

Call Center 52

Call Center 52