Fri.Sep 02, 2022

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Guest Post: Build Your Winning Customer Experience Strategy With These Quick Tips

ShepHyken

This week, we feature an article by Sukhdev Singh, Digital Marketing Specialist at Maxicus , a company that provides tech-enabled customer service solutions. He writes about building a great customer experience is integral to the success of any organization. Here are some tips for building a winning customer experience strategy. Companies that provide a seamless customer experience have a better chance of creating a loyal audience in the long run.

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The key questions to answer when embracing the cloud in your contact centre

Eptica

Date: Friday, September 2, 2022 Author: Pauline Ashenden - Demand Generation Manager The key questions to answer when embracing the cloud in your contact centre. Published on: September 02, 2022. Author: Pauline Ashenden - Demand Generation Manager With more and more contact centres seeing the benefits of moving to the cloud, companies are asking more detailed questions about the functionality and advantages that it provides.

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Omnichannel vs. Multichannel: Explaining the Key Differences

HelpCrunch

So you find yourself in front of these two buzzwords — omnichannel vs multichannel — and wonder about the differences. You probably wonder: what approach is the best for your company to hit the jackpot? [ … ]. The post Omnichannel vs. Multichannel: Explaining the Key Differences appeared first on HelpCrunch blog.

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Quiet Quitting Isn’t the Problem. Your Managers Are.

Integrity Solutions

One of the first big workforce catchphrases to go viral after the onset of the pandemic was “The Great Resignation,” as employees began to reevaluate their careers and leave their jobs in record numbers. This max exodus of talent may be slowing down a bit, but it’s far from over. More than two years later, even with the threat of a recession looming in the background, companies continue to struggle with finding talent to fill open positions.

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The 2023 Verint Experience Index: Retail

Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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Product News – August 2022

Lumoa

Here are the improvements we have brought to Lumoa in the past month. New improvements to Editing Topics. Your Topics are things like “Price” or “Customer Service” – they are created by the Lumoa AI based on what your customers are saying. But, we know that the AI is not perfect. That’s why we give you the possibility to make manual edits.

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August Writing Roundup

Jon Arnold

August was on the light side for writing - but it’s August after all - and many other things are in the works, for writing and other forms of thought leadership. They will turn up in due time, and the best way to keep current is to subscribe to my newsletter. How Continuous Testing Enables IT to Manage Continuous Change with UCaaS , tekVizion blog, Aug. 31 Is Hybrid Work Working?

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Is Live Chat Right For Your Website? Use These Questions to Find Out…

Quiq

It began with corporate businesses. Small chat boxes started appearing in the lower right corner of their websites with friendly phrases like “Welcome!” and “What can we do to help?”. Implementing live chat used to be costly and time-consuming—something only large organizations had the capacity to handle. Now, it’s much more accessible to businesses of all sizes.

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How to Improve Average Handle Time (AHT) in Your Call Center

LiveVox

In any contact center, reducing average handle time (AHT) is a top priority. This metric is a key indicator of how efficiently your call center is running. The post How to Improve Average Handle Time (AHT) in Your Call Center appeared first on LiveVox.

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The Out-Of-The-Box Guide On A Call Management Software

Voiptime

What is the essence of call management software for small and mid-sized businesses? In short, call management is the piece of contact center software that allows you to control, conduct, change, and pivot agent activities, including outbound, inbound calls, and everything in between. Now, you are interested not in the average level of the call management system.

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SME Relationships: Proven Solutions for Seamless Collaboration and Success

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

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Sep 02 – Customer Success Jobs

SmartKarrot

Role: VP of Customer Success Location: Remote, Menlo Park, CA, US Organization: AutoService A.I. As a VP of Customer Success, you will onboard and guide customers to enable a seamless implementation experience. Understand every aspect of the customer business and prioritize customer needs. Build & Sustain relationships with identified accounts by becoming a trusted advisor to decision makers and executive buyers.

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5 Ways Contact Center Managers Are Adapting to Remote Work

Playvox

Want to retain your agents? What about attracting new ones for your open positions? While these might be rhetorical questions, our customers tell us again and again that agent retention has never been more important. So we’ve got two words for you: remote work. There’s no way around it — most agents are looking for positions that allow remote work. Our 2022 research shows that 70% of agents say that working remotely has improved their job satisfaction, and 56% of respondents say they’d consider

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How a Mindset Shift from Selling Products to Selling Services Transformed Business as We Know It?

SmartKarrot

Business is changing. More than ever, people want to know what value you bring to the table and how it relates to them. Businesses of all types are moving from product-centric to service-centric models. Some companies may have products as their anchor – the cornerstone they get built around – but they also wrap additional services around it. These include related but assorted products.

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The power of defining Customer Success with Abby Hammer and StartupCX

ChurnZero

Does your company understand the potential of Customer Success? Unfortunately, a few CEOs still think it’s just a trendy name for customer support, or believe that CS is there to schedule meetings and keep customers happy. Your CS team’s success depends on how your organization sees your role. If CS is viewed as an amorphous, frivolous function, you’ll have less funding, less authority, and less influence.

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The Open CCaaS Advantage Report

Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.

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The Best CX Is Derived From the Best Sales Leadership

Anexa BPO

While a lot is being said about customer experience in 2022, and how it is the single most compelling dynamic in driving success, what would it look like if we pulled back the CX curtain and took a deeper dive into the elements that go into building a powerful platform that supports exceptional customer experience? That’s right – we would be looking at the human factor.

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Distributed training with Amazon EKS and Torch Distributed Elastic

AWS Machine Learning

Distributed deep learning model training is becoming increasingly important as data sizes are growing in many industries. Many applications in computer vision and natural language processing now require training of deep learning models, which are growing exponentially in complexity and are often trained with hundreds of terabytes of data. It then becomes important to use a vast cloud infrastructure to scale the training of such large models.

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