ShepHyken

MAY 10, 2022

The Ultimate TikTok Guide for Business . How to Use TikTok for Marketing and Customer Service. Shep Hyken interviews Dennis Yu, CEO BlitzMetrics and author of The Definitive Guide to TikTok Advertising: How to Access 1 Billion People in 10 Minutes! They discuss how businesses can use TikTok to promote their brand and enhance customer experience. Top Takeaways: Social Media is an opportunity for a brand to show the world that they are interested in resolving issues for their customer.

Advertising 222

Advertising B2B Accountability Marketing 222

Spearline

MAY 10, 2022

What is VoIP? Voice over Internet Protocol (VoIP) in basic terms, refers to voice being compressed and then sent over the internet to a receiver on the other end and decompressed back into audible voice. There are many benefits to utilizing VoIP instead of a traditional phone line. These include, lower cost of international calls, no need to install a phone line and the ability for agents to work from premises other than the office.

voip 98

voip Telecommunications Metrics Customer Experience 98

ConvergeOne

MAY 10, 2022

Rinchem Company, Inc. is a chemical management solutions provider with proven expertise in creating and managing safe and efficient supply chains for high purity, pre-packaged chemicals and gases. With presence in five countries and the goal of continued expansion, Rinchem was in need of a partner that could support its growth initiative, allowing its internal team to focus on its customers.

Management 91

Management 91

Spearline

MAY 10, 2022

Voice Assure Interstate puts the control in your hands and lets you test your numbers in any state or province in the United States or Canada. Find out more about Voice Assure Interstate here. Contact our sales team today and start testing your numbers or visit www.spearline.com. People like to talk. You want to make sure your customers have the best experience on your support lines.

APIs 98

APIs Analytics Sales Management 98

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Call Design

MAY 10, 2022

With real time automation you can improve efficiency and create a better customer experience for both customers and staff. The software connects to both your contact centre platform and your workforce management system enabling it to monitor queues and update schedules with changes in real time. Automation is a game-changer for the contact centre industry.

Customer Experience 78

Customer Experience Management 78

Jon Arnold

MAY 10, 2022

Got a few webinars/events coming up, and here’s the first one on that list. This one is with Five9 , and it’s on May 26 at 1pm EST. The topic is focused on how UCaaS and CCaaS together makes for better CX, and it’s for the Canadian market - but you’re all welcome to attend, so here’s the registration page with all the details. I don’t have a cool banner to add here for a visual, so in honor of yesterday being Five9 Day (May 9 - doh), thought I’d use my special Five9 show-us-your-swag photo. :-).

Marketing 84

Marketing Contact Center 84

Totango

MAY 10, 2022

A customer engagement strategy is critical for retaining and growing SaaS clients. It’s especially important to engage executives and stakeholders to ensure retention. In this blog, we’ll look at the essentials of a customer engagement strategy, particularly how to use it to engage enterprise clients. After considering what a customer engagement strategy is and its benefits, we’ll offer ten key tips for keeping enterprise executives and stakeholders engaged.

Journey mapping 76

Journey mapping SaaS Enterprise B2B 76

Nuance

MAY 10, 2022

This National Nurses Week (and International Nurses Day), I want to talk about how the technology community can come together to give our nurses the support they need to embrace the joys of working in healthcare. Their resilience has been put to the test more than ever over the past few years, but healthcare’s largest [.] The post National Nurses Week: How can we better support the nurses that work so hard to care for us?

Healthcare 74

Healthcare Technology 74

ClientSuccess

MAY 10, 2022

When a new customer joins your book of business, there are some things that are known right out of the gate. The ‘sale’ of a new customer – aka the monetary amount of the contract – is often looked at as the be-all-end-all metric to determine the value of the customer. This number is also used to determine ARR (annual recurring revenue), which shows how much revenue will come in each year from this initial contract. .

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Upselling Metrics Accountability Sales 59

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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

Surveys

Nicereply

MAY 10, 2022

In the early 1900s, Italian economist Vilfredo Pareto discovered that 80% of the land in Italy was owned by only 20% of the population. As he studied this phenomenon further, he found this far-reaching principle—which came to be known as the “Pareto Principle”—applied to many areas of life. Today, the Pareto Principle is more commonly known as the 80/20 rule.

Customer Support 59

Customer Support Surveys Self service Accountability 59

Balto

MAY 10, 2022

Next generation of sales professionals test skills in role play to sell the Balto platform and compete for top prize scholarship money. St. Louis, MO — Balto, the #1 real-time guidance platform for contact centers, was recently honored as featured product sponsor and judge for the University of Nebraska-Lincoln’s 2022 Center for Sales Excellence (CSE) Team Role-Play Competition on Friday, April 15.

Sales 52

Sales Contact Center SaaS Coaching 52

LiveVox

MAY 10, 2022

Dialing technology has changed over time, as automation has taken over and made phone calls more efficient for agents to initiate. Businesses rely on calling campaigns to help reach goals and increase profits through telemarketing. This means agents in the contact center need to proactively call people to advertise to them. That is why it is essential that businesses implement the right resources and software to help maximize efforts.

Telemarketing 52

Telemarketing Advertising Contact Center Technology 52

Balto

MAY 10, 2022

For many, the word “salesperson” elicits images of a slick talker focused solely on closing deals rather than helping customers, but Balto Sales Director Rob Westervelt wants salespeople to challenge that narrative. In a line of work so often pigeonholed thanks to outdated attitudes, Rob has some tips about how sales pros can reframe their own perspective and achieve greater success.

Sales 52

Sales Personalization 52

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Customer Experience

Skybridge

MAY 10, 2022

These 5 Emerging CX Trends Will Determine Your Brand’s Success. Get the breakdown from North America’s leader in customer care. For North American brands and the customer care teams who support them, 2020 launched a period of upheaval, unforeseen challenges, and wildly fluctuating consumer needs. In the earliest months of the pandemic, most customer contact centers were scrambling to react and struggling to keep up with call volumes, customer fears, and the astronomical rise of agent attri

At home agents 52

At home agents Customer Care Contact Center Engineering 52

kommunicate

MAY 10, 2022

Last Updated on May 10, 2022 Today we will learn about Totara LMS and AI Chatbot. Before we begin and before we dive in, a little bit about ourselves. We are Kommunicate, a no-code, hybrid chatbot platform that is built over a powerful Conversational AI system. With Kommunicate’s Kompose chatbot builder, you can build a [.]. The post How to Add a Chatbot in Totara LMS appeared first on Kommunicate Blog.

Chatbots 52

Chatbots Customer Support 52

USAN

MAY 10, 2022

Most contact centers have been optimizing the customer experience for years. They’ve started offering a more robust omnichannel experience, allowing customers to engage with them in myriad ways and enabling agents to provide proactive service efficiently and effectively. One thing still hasn’t been enough of a focus, though: agent engagement. But for contact centers operating in an age of evolving workplaces and workforces, this is increasingly important.

Gamification 52

Gamification Contact Center contact center workforce Employee engagement 52

Education Services Group

MAY 10, 2022

The first thing that comes to mind when I think of Standard Operating Procedures (SOPs) is the old saying “don’t recreate the wheel.” SOPs help organizations document and stick to best practices for routine operations and are excellent resources for quickly and efficiently getting new employees up to speed. And my favorite part – they save everyone the headache and extra time it takes to start a project from scratch.

Best practices 52

Best practices CRM Accountability Management 52

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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.

Self service

AnswerConnect

MAY 10, 2022

Every missed call is a missed opportunity. A 24/7 live answering service can give your customers and prospects a real person, on every call. The post How can your business benefit from a 24/7 live answering service? appeared first on AnswerConnect Blog.

Answering services 52

Answering services Personalization 52

Knowmax

MAY 10, 2022

The post 5 Ways To Tackle Common Call Center Challenges To Improve Productivity appeared first on Knowmax.

Call Center 52

Call Center Scripts 52

Zappix

MAY 10, 2022

The leading Visual Self-Service solutions provider has signed two new strategic customers for its flagship Visual IVR product, meeting the continued growth in market demand for automated self-service solutions for customer service call.

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Self service Marketing Interactive Voice Response Customer Service 40

Helpware

MAY 10, 2022

outsourcing 65

outsourcing 65

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

Feedback

SharpenCX

MAY 10, 2022

Contact centers have long been a critical part of business operations and the customer service experience. Today, companies implement contact center automation tools to meet rising customer expectations and increase the productivity of their human agents. Intelligent automation significantly improves processes for contact center operations, benefiting customers, call center agents, and call center managers.

Contact Center 76

Contact Center Morale call center software Chatbots 76

JivoChat

MAY 10, 2022

Wix website builder is a platform developed to enable people who don’t have experience in design or coding to create their own websites. It contains multiple features for customizing the page layouts, managing and producing content, and having your online store. . To make the most out of what Wix has to offer, it’s essential to get to know its tools.

Real estate 75

Real estate Engineering Analytics Advertising 75

NobelBiz

MAY 10, 2022

The efficiency of a contact center depends on one very important and key factor: the experience of its agents. When teams are satisfied with their jobs, feel fulfilled, and are driven, they can give exceptional customer service. When they are fatigued, overworked, and disgruntled, their performance suffers, and so do your key performance indicators.

Call Center 52

Call Center Interactive Voice Response Contact Center contact center solutions 52

SmartKarrot

MAY 10, 2022

Role: Director of Customer Success Location: Remote, San Francisco, CA, US Organization: Betterview As a Director of Customer Success, you will lead the Customer Success team to collaborate with prospective and current customers to understand strategic goals and objectives, resulting in increased renewal rates, identified expansion opportunities, and decreased churn.

Accountability 3

Accountability Education Feedback Sales 3

Speaker: Keith Kmett, Principal CX Advisor at Medallia

Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys. This includes the key concepts, strategies, and best practices involved in CX orchestration. 🔑 Connection to Customer Journey Maps: How to effectively integrate customer journey mapping into the

Journey mapping

CSM Magazine

MAY 10, 2022

Integration brings advanced speech and text analytics into an intelligent, connected customer service platform to help organizations understand the sentiment, emotion and effort behind every customer interaction. Qualtrics (Nasdaq: XM), the leader and creator of the experience management category, today announced a new integration that brings Qualtrics XM Discover’s AI and machine learning capabilities into SAP Service Cloud® to help customer service teams resolve customer issues, increase resol

Contact Center 52

Contact Center Upselling Engineering Feedback 52

SmartKarrot

MAY 10, 2022

Product tours or walkthroughs will take users to the product and help with product adoption, understanding, activation, usage, and retention. A product tour needs to include all details about the product and help users experience small elements as well. Product tours help users get accustomed to the product, the UI, and ensure long-term engagement. Product tours are extremely essential.

SaaS 10

SaaS Feedback B2B Customer retention 10