Beyond Philosophy

JUNE 13, 2020

The 5 Rules to. Managing How Your Customers Make Decisions. A lot of Behavioral Economics can feel intimidating. However, it doesn’t have to be. The Five Rules Podcast Series is our attempt at giving you an easy entry point into the complex and messy world of Behavioral Science. What Are The Five Rules? How people make decisions is a complicated and fascinating subject.

Journey mapping 321

Journey mapping Management Consulting Consulting 321

Ansafone

JUNE 13, 2020

At Ansafone Contact Centers, we are customer-centric and know our customers extremely well before designing any call center programs for them. Our customer-centric approach towards our clients is to ensure a high-quality and stress-free partnership where we provide seamless call center solutions. However, what does ‘customer-centric’ mean for you and your business?

Customer centricity 62

Customer centricity call center solutions Contact Center Call Center 62

Altivon

JUNE 13, 2020

Contact Centers Demonstrate Value Amid COVID-19 and Beyond. Until very recently, only 13% of contact center agents worked remotely on a permanent basis. Now, in an environment shaped by the coronavirus pandemic, that number is rapidly growing. In its latest report, “The Inner Circle Guide to Contact Center Remote Working Solutions,” ContactBabe l surveyed US contact centers about the challenges they are facing during the COVID-19 pandemic.

Abandon rate 52

Abandon rate Contact Center contact center solutions Transportation 52

SmartKarrot

JUNE 13, 2020

It calls out to be a win-win situation for all when your customers thrive. Your clients tend to have a remarkable experience and your company is constantly on the lookout to build a relationship that lasts beyond time. Simply put, it is your customers’ success which is your success. And the roles of client success director and client success specialist have a larger say in it.

Upselling 10

Upselling Feedback Accountability Management 10

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