LiveVox
JANUARY 30, 2023
AI-driven tools have completely changed the way call centers operate, improving their operations through simplified workflows for agents and as a result, better experiences for customers.
ShepHyken
JANUARY 30, 2023
Top Takeaways: Learn from outside of your industry. You will commoditize what you offer if you only learn the best practices and strategies within your industry. If you learn from the best across all industries, you can go from being the best in the industry to becoming world-class.
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Russel Lolacher
JANUARY 30, 2023
In this episode of Relationships at Work, Russel chats with author, keynote speaker and i4CP CEO Kevin Oakes on research-backed actions leadership can take to culture change their organization for the better.
Nicereply
JANUARY 30, 2023
It can be overwhelming to sit down and start thinking about all of the things that you need to do to sort out the growth of your support team in the new year. If you’re growing your number of customers or orders in the next year, you’ll need to plan how to support them.
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Trusted by over 750 customers across industries, the LinkLive AI -Powered Contact Center platform empowers businesses to deliver trusted experiences through voice, video, chat, secure email, and more channels.
MiaRec
JANUARY 30, 2023
A few weeks ago, we compared manual agent evaluation vs. software-supported agent scoring vs. automated call scoring for quality assurance.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
AWS Machine Learning
JANUARY 30, 2023
Amazon SageMaker provides a suite of built-in algorithms , pre-trained models , and pre-built solution templates to help data scientists and machine learning (ML) practitioners get started on training and deploying ML models quickly.
aircall
JANUARY 30, 2023
Any cloud-based business phone system worth its weight shouldn’t just facilitate customer-facing calls and conversations. They should also empower businesses to drive greater value from their calls and conversations by improving operational processes.
ShepHyken
JANUARY 30, 2023
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.
Maru Group
JANUARY 30, 2023
By Maru Entertainment & Technology | January 2023 Web3 was one of the industry’s buzziest terms at the start of 2022. Facebook had gone all in on the Metaverse with their Meta rebrand in October of 2021. NFTs and cryptocurrency were seemingly unstoppable in hype and valuations.
Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion
In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enhance your professional development and lifelong learning.
JivoChat
JANUARY 30, 2023
There are several graphic design courses online that will enable you to start learning the skills to develop projects in this area. If you already work as a graphic designer, it’s also possible to encounter courses to enhance your abilities and give the boost your career needs.
ConvergeOne
JANUARY 30, 2023
Cloud Software Modernization Information Technology Business Applications
Anexa BPO
JANUARY 30, 2023
The global economy has experienced a number of recessions throughout history, and businesses of all sizes have been forced to adapt to survive during these tough times.
Vistio
JANUARY 30, 2023
Watch to the full podcast here:  Or click here to just listen to the audio.                   Throughout social media, there is a lot of corporate speech that presents a fake perception of how a company runs.
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Ventana Research named Verint an Exemplary Leader in the 2023 Customer Experience Management Value Index, leading in multiple categories including Adaptability, Manageability, Usability and Product Experience. Download the Index.
Amplifai Coaching Category
JANUARY 30, 2023
How can you improve efficiency during an economic downturn? It starts with data analysis, optimizing customer experiences, streamlining processes, adapting to change, and supporting and training your call center employees
Vistio
JANUARY 30, 2023
Watch to the full podcast here:  Or click here to just listen to the audio.                   Throughout social media, there is a lot of corporate speech that presents a fake perception of how a company runs.
Kapta Customer Success
JANUARY 30, 2023
Harvey Dunham from the Strategic Account Management Association was one of the most popular speaker at KAMCon 2022 the annual account management conference that we host in Boulder, Colorado. Key Account Management
NobelBiz
JANUARY 30, 2023
NobelBiz | Blog How can contact centers achieve a 360-degree customer view? Published on 30. January 2023 Contact centers play a crucial role in providing customer service and support. However, to provide the best possible service, contact centers need to completely understand their customers. And [.]
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Read about Verint’s Digital Maturity Model, where we share real tactics and strategies to improve CX, based on what has worked for our clients around the world.
TeamSupport
JANUARY 30, 2023
What is a Seamless Customer Experience A seamless customer experience is one where the customer interacts with a company in a smooth, effortless manner. The customer feels that their needs are understood, meaning the company is able to anticipate the customer's needs and proactively offer solutions.
CSM Magazine
JANUARY 30, 2023
Email software is a program a sales team uses to host, optimize, and secure digital communications for business use.
JustCall
JANUARY 30, 2023
With an increased focus on enhancing customer experience, solutions like business phone systems and call center platforms are non-negotiables in modern tech stacks.
AWS Machine Learning
JANUARY 30, 2023
Amazon Forecast is a fully managed service that uses machine learning (ML) to generate highly accurate forecasts, without requiring any prior ML experience.
Advertiser: ZoomInfo
ABM gets better with age — but unfortunately, marketers don't have the luxury of pouring it into an oak barrel for a couple decades to let it mature. It’s clear there’s a maturity gap in ABM strategies, so how can marketers start closing it?
Concentrix
JANUARY 30, 2023
Find out where the rubber meets the road in improving automotive CX with key findings from our automotive study conducted in partnership with Salesforce. Thought Leadership Digital Assistant bot chatbot
Blueship Call Center
JANUARY 30, 2023
For e-retailers, peak or holiday seasons like Christmas or New Year’s are crucial in terms of sales and income. E-retailers hope to make a lot of money at these times by enticing consumers with attractive deals and discounts. However, even customers have very high expectations. Everything seems wonderful until you are deluged with customer service emails, nonstop calls, and live chat messages.
Spearline
JANUARY 30, 2023
New from Spearline! Get real-time alerts straight to your Slack channel with added number history and redial functionality with Spearline’s new integration.
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