Brad Cleveland Blog
AUGUST 2, 2024
The idea of empowering employees to be customer advocates sounds great to many leaders—in concept. But doing so is easier said than done if barriers are in place. These can include lack of training, misguided performance targets, limited decision-making authority … Continue reading → The post Empowering Employees as Customer Advocates: Overcoming Barriers appeared first on Brad Cleveland.
Beyond Philosophy
AUGUST 2, 2024
Colin has a bone to pick. No, it’s not with cable providers this time. It’s with the tradespeople involved in his latest home reno project. They are living up to the poor reputation that precedes them, and he has a list of complaints. Key problems included inaccurate pricing, disdain for previous workers’ efforts, lack of collaboration, excessive use of jargon, and poor time management.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
AWS Machine Learning
AUGUST 2, 2024
This blog is part of the series, Generative AI and AI/ML in Capital Markets and Financial Services. Company earnings calls are crucial events that provide transparency into a company’s financial health and prospects. Earnings reports detail a firm’s financials over a specific period, including revenue, net income, earnings per share, balance sheet, and cash flow statement.
Ambs Call Center
AUGUST 2, 2024
Are you a property owner or manager struggling to fill vacancies and connect with the right tenants? In today’s competitive property management industry, finding effective advertising strategies for property management companies can feel like an uphill battle, especially when everyone’s trying for attention online.
Advertisement
Start building the AI workforce of the future with our comprehensive guide to creating an AI-first contact center. Learn how Conversational and Generative AI can transform traditional operations into scalable, efficient, and customer-centric experiences. What is AI-First? Transition from outdated, human-first strategies to an AI-driven approach that enhances customer engagement and operational efficiency.
AWS Machine Learning
AUGUST 2, 2024
GraphStorm is a low-code enterprise graph machine learning (GML) framework to build, train, and deploy graph ML solutions on complex enterprise-scale graphs in days instead of months. With GraphStorm, you can build solutions that directly take into account the structure of relationships or interactions between billions of entities, which are inherently embedded in most real-world data, including fraud detection scenarios, recommendations, community detection, and search/retrieval problems.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Cisco - Contact Center
AUGUST 2, 2024
Ace your Cisco CCNA or other cert exams with Cisco U. Learning Paths and practice tests. Get tips, avoid common traps, and prep for success.
ChaseData
AUGUST 2, 2024
Trending news and helpful information from the DialedIn Call Center Software team.
Cisco - Contact Center
AUGUST 2, 2024
When natural disasters or cyberattacks strike, communications are often the first to be impacted. In response, Cisco NERVs are on 24/7 standby for rapid deployment, providing advanced and secure communications for emergency responders during disaster recovery.
24-7 InTouch
AUGUST 2, 2024
Building brand loyalty requires more than just offering a great product or service; it demands a deep understanding of the customer journey. From the initial point of contact to long-term retention, every stage of the customer journey holds significant potential to cultivate loyalty and enhance customer experience (CX). Let’s delve into the various stages of the customer journey and explore how brands can optimize each phase to foster a loyal customer base.
Advertisement
Harness the True Power of your Contact Center In today’s fast-paced business environment, selecting the right contact center solution is critical for enhancing customer experience, improving operational efficiency, and optimizing costs. This comprehensive guide will walk you through the essential factors to consider when choosing a contact center software that aligns with your business needs.
Working Solutions
AUGUST 2, 2024
Companies in the competitive automotive industry must master the art of building brand loyalty and driving repeat business. How can automotive companies maximize their return on investment (ROI)? The answer lies in creating memorable and exceptional customer experiences. Customer service is a major distinguisher in automotive.
Cisco - Contact Center
AUGUST 2, 2024
While summer is synonymous with vacations and relaxation, small and medium-sized business (SMB) owners cannot afford to let their cybersecurity take a break alongside their employees. Statistics show that 43% of cyberattacks target small businesses, underscoring the constant threat, regardless of the season.
CSM Magazine
AUGUST 2, 2024
Expert advisors promise aggressive traders coveted advantages of automation at seemingly minimal effort. Yet careless implementation invites liabilities that can undermine even sound strategies. This guide examines how to properly safeguard personal information, capital, and trade viability using best security practices for Forex expert advisors. Lax oversight opens doors for malicious hacking while updating carries risk of unintended consequences.
AWS Machine Learning
AUGUST 2, 2024
This is a guest post co-written with Vicente Cruz MÃnguez, Head of Data and Advanced Analytics at Cepsa QuÃmica, and Marcos Fernández DÃaz, Senior Data Scientist at Keepler. Generative artificial intelligence (AI) is rapidly emerging as a transformative force, poised to disrupt and reshape businesses of all sizes and across industries. Generative AI empowers organizations to combine their data with the power of machine learning (ML) algorithms to generate human-like content, streamline processes
Advertisement
The guide for revolutionizing the customer experience and operational efficiency This eBook serves as your comprehensive guide to: AI Agents for your Business: Discover how AI Agents can handle high-volume, low-complexity tasks, reducing the workload on human agents while providing 24/7 multilingual support. Enhanced Customer Interaction: Learn how the combination of Conversational AI and Generative AI enables AI Agents to offer natural, contextually relevant interactions to improve customer exp
Expert insights. Personalized for you.
52 
Let's personalize your content