AWS Machine Learning

DECEMBER 12, 2024

Amazon Q Business is a generative AI -powered assistant that can answer questions, provide summaries, generate content, and securely complete tasks based on data and information in your enterprise systems. A large portion of that information is found in text narratives stored in various document formats such as PDFs, Word files, and HTML pages. Some information is also stored in tables (such as price or product specification tables) embedded in those same document types, CSVs, or spreadsheets.

Enterprise 103

Enterprise Chatbots Accountability Marketing 103

Callminer

DECEMBER 12, 2024

Read this blog to learn about the importance of CSAT scores and five proven strategies for improving customer satisfaction in the contact center.

Contact Center 182

Contact Center 182

CSM Magazine

DECEMBER 12, 2024

Customer support is a challenging area of work. It requires strong communication abilities, empathy, assertiveness, a thorough understanding of an organization, and resilience. It is an important component of any organization that provides services or products to other people, so its essentially part of every industry, including iGaming. Customer support in iGaming presents several unique challenges that affect how support workers and entire teams approach their work and serve each customer.

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Customer Support Finance Accountability Personalization 52

HelpCrunch

DECEMBER 12, 2024

One might think that talking to a client online is a piece of cake and doesn’t require special behavior or adhering to chat etiquette. Like it’s OK to answer with a simple ‘No’ even if [ ] The post Live Chat Etiquette: Top Tips For Unmatched Customer Service appeared first on The HelpCrunch blog.

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Customer Service 127

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In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.

Contact Center

CSM Magazine

DECEMBER 12, 2024

Telecom and customer service management companies including ESMT are adopting Jovee AIa fully integrated AI solution to enhance internal processes and increase efficiencies. Jovee is announcing the beta launch of Jovee AI, a fully-featured AI assistant designed to streamline contact center operations by understanding, empathizing, and engaging with customers in real-time across multiple communication channels.

Contact Center 52

Contact Center Engineering Sales Personalization 52

Concentrix

DECEMBER 12, 2024

Discover how a retailer implemented a cloud contact center solution, powered by Amazon Connect, to enable seamless customer interactions across multiple channels.

Cloud contact 62

Cloud contact Contact Center Self service contact center solutions 62

MiaRec

DECEMBER 12, 2024

Curious about where the contact center industry is headed in 2025? MiaRec Founder and CEO, Gennadiy Bezkorovayniy shares his bold predictions in a short, insightful video. From the decline of IVRs and text-based chatbots to the rise of Voice AI Agents that could replace human support altogether, Gennadiy outlines how this shift will reshape customer service and redefine how companies prioritize the customer experience.

Contact Center 52

Contact Center Interactive Voice Response Chatbots Customer Experience 52

Amplifai Coaching Category

DECEMBER 12, 2024

60+ Generative AI Statistics. Featuring the latest trends, challenges, ROI, and business case for Gen AI adoption in 2025.

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CSM Magazine

DECEMBER 12, 2024

Vapi founders Jordan Dearsley and Nikhil Gupta Vapi has scaled revenue to millions – in just 6 months since launch – for voice agents across industries like customer service and healthcare. Fresh funding to accelerate hiring elite engineering talent and scale their real-time infrastructure. Over the past six months, generative voice models have begun to achieve human-level performance, in some cases even passing “the voice Turing test.” This advancement, coupled with the

Enterprise 52

Enterprise Interactive Voice Response Healthcare Engineering 52

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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

Cloud contact

AWS Machine Learning

DECEMBER 12, 2024

We are excited to announce new features that allow creation of more powerful apps, while giving more governance control using Amazon Q Apps, a capability within Amazon Q Business that allows you to create generative AI-powered apps based on your organizations data. These features enhance app customization options that let business users tailor solutions to their specific individual or organizational requirements.

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Government Enterprise Marketing Surveys 109

Zappix

DECEMBER 12, 2024

Burlington, MA (December 12, 2024) ( EIN Presswire ) Zappix, a leading provider of Digital Patient Engagement solutions, today announced a significant reduction in patient no-shows and late cancellations for a prominent gastroenterology provider after implementing its innovative Patient No-Show Reduction Solution. The healthcare provider saw a substantial drop in no-shows, decreasing from an average of 15% to just under 7%.

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Healthcare Self service Analytics Surveys 52

AWS Machine Learning

DECEMBER 12, 2024

In Part 1 of this series, we introduced the newly launched ModelTrainer class on the Amazon SageMaker Python SDK and its benefits, and showed you how to fine-tune a Meta Llama 3.1 8B model on a custom dataset. In this post, we look at the enhancements to the ModelBuilder class, which lets you seamlessly deploy a model from ModelTrainer to a SageMaker endpoint, and provides a single interface for multiple deployment configurations.

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Scripts Benchmark Engineering APIs 106

AWS Machine Learning

DECEMBER 12, 2024

Amazon SageMaker has redesigned its Python SDK to provide a unified object-oriented interface that makes it straightforward to interact with SageMaker services. The new SDK is designed with a tiered user experience in mind, where the new lower-level SDK ( SageMaker Core ) provides access to full breadth of SageMaker features and configurations, allowing for greater flexibility and control for ML engineers.

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Scripts Engineering Enterprise Management 101

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Start building the AI workforce of the future with our comprehensive guide to creating an AI-first contact center. Learn how Conversational and Generative AI can transform traditional operations into scalable, efficient, and customer-centric experiences. What is AI-First? Transition from outdated, human-first strategies to an AI-driven approach that enhances customer engagement and operational efficiency.

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