Sun.Apr 23, 2023

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Can TikTok Grow Your Business Internationally?

JivoChat

Though there are still some companies inclined to avoid them, today’s leading businesses are quick to capitalize on the potential of social media platforms (and chat platforms like WhatsApp ) to reach wider audiences and increase brand awareness. And despite widespread mockery (albeit from older folks) and criticism (honing in on data collection and a perceived inanity), the short-form video sharing app TikTok has swiftly secured a position as a dominant player in this space, boasting a massive

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How to Reduce Call Center Overhead Costs with On-Demand Customer Care

Working Solutions

Customer service outsourcing has become an increasingly popular strategy for businesses looking to reduce overhead costs and streamline their operations. Recent research conducted by Deloitte shows that outsourcing customer service can result in a 30-60% reduction in operational costs.

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Chatbot: Complete Guide

JivoChat

Chatbots have become a success around the world, and nowadays are used by 58% of B2B companies and 42% of B2C companies. In 2022 at least 88% of users had one conversation with chatbots. And the numbers are expected to keep growing. There are many reasons for that, a chatbot is able to simulate human interaction and provide customer service 24h a day.

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How to Reduce Call Center Overhead Costs with On-Demand Customer Care

Working Solutions

Customer service outsourcing has become an increasingly popular strategy for businesses looking to reduce overhead costs and streamline their operations. Recent research conducted by Deloitte shows that outsourcing customer service can result in a 30-60% reduction in operational costs.

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The 2023 Verint Experience Index: Retail

Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper