TeleDirect
APRIL 16, 2025
Top 7 Features to Look for in a Medical Call Center Service Choosing the right medical call center can significantly enhance your healthcare customer service and operational efficiency. From appointment scheduling to HIPAA compliance, a well-equipped call center is more than just a voice on the other end of the lineit’s a vital extension of your practice.
Outsource Consultants
APRIL 16, 2025
Lets start with the obvious: Every insurer says they care about customer experience. But when budgets tighten or leadership shifts, CX often gets relegated to a footnoteuntil something breaks. Badly. And yet the datas been yelling for years. According to Gartner , half of customers will switch providers after just one poor interaction. Meanwhile, customer expectations keep risingfueled not just by competitors, but by tech giants like Amazon and Google entering the space, and redefining what effo
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Avoxi
APRIL 16, 2025
8 Twilio Alternatives: Compare Cloud Communication Tools (2025) Twilio has long been a go-to platform for cloud communications, offering application programming interfaces (APIs) for SMS, voice, video, and authentication. Businesses worldwide rely on it to power customer interactions, automate messaging, and streamline workflows. However, Twilio isnt the perfect fit for everyone.
Help Scout
APRIL 16, 2025
Learn how our support team uses their time away from the queue for professional development and get some inspiration for implementing a Learn Something program of your own.
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Every year, $75 billion is lost to bad customer service — and your business could be bleeding loyalty without realizing it. AI is rewriting the rules. Imagine instant answers, 24/7 self-service, faster resolutions, and skyrocketing satisfaction scores. Companies like Amazon are already cashing in, and the technology is easier than you think — plug, play, and profit.
Avoxi
APRIL 16, 2025
5 Best SIP Trunk Providers UK for Global Enterprises (2025) Traditional phone systems are often costly, inflexible, and insecure. As the UK's 2025 Public Switched Telephone Network/Integrated Services Digital Network (PSTN/ISDN) switch-off approaches, finding a dependable Session Initiation Protocol (SIP) trunk provider is critical. This modern solution provides international coverage, enhances call quality, and bolsters… The post 5 Best SIP Trunk Providers UK for Global Enterprises (2025)
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Avoxi
APRIL 16, 2025
8 Twilio Alternatives: Compare Cloud Communication Tools (2025) Twilio has long been a go-to platform for cloud communications, offering application programming interfaces (APIs) for SMS, voice, video, and authentication. Businesses worldwide rely on it to power customer interactions, automate messaging, and streamline workflows. However, Twilio isnt the perfect fit for everyone.
CCNG
APRIL 16, 2025
Full-spectrum coaching is the key. In a trend that is only increasing, call center managers are embracing artificial intelligence (AI) and machine learning to solve simple customer issues. This leaves the most complex, difficult, and outside-of-the-norm problems for agents to handle. The Artificial Intelligence Revolution challenges call centers to employ only the best.
Avoxi
APRIL 16, 2025
5 Best SIP Trunk Providers UK for Global Enterprises (2025) Traditional phone systems are often costly, inflexible, and insecure. As the UK's 2025 Public Switched Telephone Network/Integrated Services Digital Network (PSTN/ISDN) switch-off approaches, finding a dependable Session Initiation Protocol (SIP) trunk provider is critical. This modern solution provides international coverage, enhances call quality, and bolsters… The post 5 Best SIP Trunk Providers UK for Global Enterprises (2025)
AWS Machine Learning
APRIL 16, 2025
Businesses are increasingly seeking domain-adapted and specialized foundation models (FMs) to meet specific needs in areas such as document summarization, industry-specific adaptations, and technical code generation and advisory. The increased usage of generative AI models has offered tailored experiences with minimal technical expertise, and organizations are increasingly using these powerful models to drive innovation and enhance their services across various domains, from natural language pro
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Avoxi
APRIL 16, 2025
5 Best SIP Trunk Providers UK for Global Enterprises (2025) Traditional phone systems are often costly, inflexible, and insecure. As the UK's 2025 Public Switched Telephone Network/Integrated Services Digital Network (PSTN/ISDN) switch-off approaches, finding a dependable Session Initiation Protocol (SIP) trunk provider is critical. This modern solution provides international coverage, enhances call quality, and bolsters… The post 5 Best SIP Trunk Providers UK for Global Enterprises (2025)
AWS Machine Learning
APRIL 16, 2025
As organizations scale their Amazon Elastic Kubernetes Service (Amazon EKS) deployments, platform administrators face increasing challenges in efficiently managing multi-tenant clusters. Tasks such as investigating pod failures, addressing resource constraints, and resolving misconfiguration can consume significant time and effort. Instead of spending valuable engineering hours manually parsing logs, tracking metrics, and implementing fixes, teams should focus on driving innovation.
Avoxi
APRIL 16, 2025
8 Twilio Alternatives: Compare Cloud Communication Tools (2025) Twilio has long been a go-to platform for cloud communications, offering application programming interfaces (APIs) for SMS, voice, video, and authentication. Businesses worldwide rely on it to power customer interactions, automate messaging, and streamline workflows. However, Twilio isnt the perfect fit for everyone.
AWS Machine Learning
APRIL 16, 2025
Keeping an up-to-date asset inventory with real devices deployed in the field can be a challenging and time-consuming task. Many electricity providers use manufacturers labels as key information to link their physical assets within asset inventory systems. Computer vision can be a viable solution to speed up operator inspections and reduce human errors by automatically extracting relevant data from the label.
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In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.
Concentrix
APRIL 16, 2025
Company deploys Salesforces Tableau Next to help clients embrace agentic AI innovation NEWARK, Calif.
CSM Magazine
APRIL 16, 2025
In recent years the construction industry has experienced significant changes driven by technological advancements. One of the leading innovations reshaping the sector is the integration of Enterprise Resource Planning (ERP) systems with Customer Relationship Management (CRM) solutions. This powerful combination facilitates streamlined operations while enhancing customer interactions, ultimately leading to improved project outcomes and customer satisfaction.
Hodusoft
APRIL 16, 2025
Manage Telecom Call Volume with Smart Call Routing “Intelligent routing is the driver for survivability.” This is an excerpt from the book ‘Telecom Extreme Transformation: The Road to a Digital Service Provider.’ The book, which was published in 2021, is acclaimed as a survival guide for contemporary telecom service providers.
Comm100
APRIL 16, 2025
Customer support teams are under more pressure than ever. Rising support ticket volumes, rising customer expectations, fewer available resources, and the need for fast, accurate responses are stretching agents thin. Too often, theyre wasting time searching for answers, manually drafting replies, and juggling multiple systems, all while trying to maintain a positive experience for customers.
Advertiser: ZoomInfo
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
Avoxi
APRIL 16, 2025
The Ultimate Buyer's Guide to Global Voice Solutions Contents Add a header to begin generating the table of contents Navigating Today's Global Voice Communications Landscape The global telecommunications landscape has fundamentally transformed over the past decade. What was once a fragmented collection of regional physical networks has evolved into a connected cloud-delivered ecosystem reaching businesses… The post The Ultimate Buyer’s Guide to Global Voice Solutions appeared first o
Cincom
APRIL 16, 2025
Lets Talk About Digital Customer Experience Have you ever abandoned a website because it took forever to load? Or felt frustrated when a chatbot gave you robotic, irrelevant responses? Weve all been there. Whether businesses realize it or not, those frustrating moments define their digital customer experience (DCX). In todays digital-first world, customers expect seamless, fast, and personalized interactions at every touchpointbe it a website, mobile app, social media, or customer support chat.
ShepHyken
APRIL 16, 2025
The other day, I was talking to a friend about famous movie lines. He said one of his favorite movies was The Sixth Sense starring Bruce Willis, and his favorite line came from 9-year-old Cole, played by Haley Joel Osment, who said, I see dead people. I responded, Thats funny. I quote dead people. He looked at me strangely. He laughed. Were both speakers, and we often use motivational quotes to emphasize our points.
Cincom
APRIL 16, 2025
Introduction Lets take this scenario: With a coffee in your hand, you are trying to close a deal a big one, that youve worked on for weeks. You built a good rapport with the client, thoroughly understood his requirements and provided a demo to them. Now, theyre ready to take the deal to the next level and ask for a proposal. You open up your laptop and start drafting the proposal.
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
Calltools
APRIL 16, 2025
An automated telephone dialing system or auto-dialer reduces idle time among agents, increases efficiency, improves customer engagement, and enhances operations in your call center. However, auto-dialers make it tricky to comply with stringent telemarketing-related regulations, like the Telephone Consumer Protection Act (TCPA), overseen by the Federal Communications Commission (FCC).
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