Contact Center Pipeline
DECEMBER 29, 2022
The disruption never stops. Between supply chain issues, workforce shortages, natural disasters, and whatever is about to hit us next, disruption is everywhere – and it’s causing an abundance of unhappy customers. The worst part: disruption typically causes a spike in customer service needs, which magnifies customer experience (CX) issues for brands that are not […].
Beyond Philosophy
DECEMBER 29, 2022
As 2022 draws to a close, I like to reflect on the year and what I have learned. I shared them on a recent podcast and thought I would share them here with you, too. Lesson #1: You can never go back to the way things were. You can only progress into something new. We have been waiting for things to return to normal for the past couple of years. First, there was COVID and the lockdown, then came the supply chain issues (predicated by said lockdown), labor issues, a war, rising inflation rates, a
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AWS Machine Learning
DECEMBER 29, 2022
Last year, we announced the general availability of RStudio on Amazon SageMaker , the industry’s first fully managed RStudio Workbench integrated development environment (IDE) in the cloud. You can quickly launch the familiar RStudio IDE and dial up and down the underlying compute resources without interrupting your work, making it easy to build machine learning (ML) and analytics solutions in R at scale.
Transparent BPO
DECEMBER 29, 2022
Tactics to turn underperforming contact center staff into superstars By Steve Dibari and CJ Cardwell , VPs of Operations, Transparent BPO To deliver a great client experience, you have to have great employee engagement in your contact center. Passionate and engaged employees will deliver great service while underperforming agents and managers have the potential to drag […].
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
AWS Machine Learning
DECEMBER 29, 2022
The last decade of the Industry 4.0 revolution has shown the value and importance of machine learning (ML) across verticals and environments, with more impact on manufacturing than possibly any other application. Organizations implementing a more automated, reliable, and cost-effective Operational Technology (OT) strategy have led the way, recognizing the benefits of ML in predicting assembly line failures to avoid costly and unplanned downtime.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
VirtualPBX
DECEMBER 29, 2022
The past year has been a year of incredible achievements for the team at VirtualPBX. From improving our products to enhancing customer experience, there were countless accomplishments that made 2022 a year to remember. In this 2022 year in review post, we will look back at some of the most noteworthy achievements VirtualPBX made this past year. Improving Products.
Call Experts
DECEMBER 29, 2022
Welcome to a roundup of our top-performing customer service blogs of 2022! Blogging is a powerful way to share ideas, trends, and strategies in your industry. It’s also a great way to build credibility with real customer insights. . The best blogs are not only informative but also fun to read. In 2022, we published many valuable resources! Keep reading to learn more.
CSM Magazine
DECEMBER 29, 2022
Many businesses rely on their banks for essential financial services, so it’s important that banks provide high-quality customer service. Here are 10 ways to improve business banking customer service and keep your customers happy. 1. Get to know your customers by name and take an interest in their business. A simple way to improve customer service in small business banking is to get to know each customer by name.
Influitive
DECEMBER 29, 2022
Welcome to the final post in our multi-part series covering the latest Customer Marketing Summit. Catch up on parts 1 (aligning with customer success), 2 (measuring success and ROI), and 3 (building a successful CAB). Throughout the day, speakers and attendees expressed their focus on driving customer-led growth. Defining what exactly that means and how […].
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
SQM Group
DECEMBER 29, 2022
As most leaders know, treating the call center as a cost center hinders their ability to deliver great customer service.
AWS Machine Learning
DECEMBER 29, 2022
Documents are a primary tool for record keeping, communication, collaboration, and transactions across many industries, including financial, medical, legal, and real estate. The millions of mortgage applications and hundreds of millions of W2 tax forms processed each year are just a few examples of such documents. Critical business data remains unlocked in unstructured documents such as scanned images and PDFs, and trying to get humans to read this data or even legacy OCR is tedious, expensive,
Helpware
DECEMBER 29, 2022
Today's customers have unprecedented access to information and can easily shift loyalties to new companies. In fact, studies show that 33% of US consumers tend to switch companies after even a single instance of poor service. Brands must deliver standout customer experiences to retain customers and grow long-term.
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