Callminer
MAY 10, 2020
A panel of management professionals addresses the best way for customer service / experience managers to handle a disgruntled employee.
Lumoa
MAY 10, 2020
Businesses use voice of the customer programs to gather essential input for setting design specifications for products or services. It can also act as a springboard for future innovations. The goal of VoC is to give businesses a detailed understanding of what the customers' needs and wants are.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Callminer
MAY 10, 2020
This infographic shares the four stories behind the 2020 US CallMiner Churn Index report.
GetFeedback
MAY 10, 2020
Establish these five committees to properly structure and govern a cross-functional CX program.
Advertisement
Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Callminer
MAY 10, 2020
This infographic shares the five stories behind the 2020 UK CallMiner Churn Index report.
Hello Customer
MAY 10, 2020
Today many stores are re-opening. One thing's for sure: going back to work or shopping won’t be the same as before. The social contact is great, but everyone wants the same thing: to feel safe. Even if you follow official protocols to the letter, safety remains a subjective feeling. That only way to know how your employees and customers are feeling is to ask them.
Expert insights. Personalized for you.
344 
Let's personalize your content