ShepHyken
OCTOBER 14, 2024
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What is an OKR? How do customer-centric OKRs help teams focus on the right tasks? Why is it important for businesses to align their objectives with customer-centric goals? How does measuring customer behavior contribute to better customer satisfaction?
CSM Magazine
OCTOBER 14, 2024
Imagine a world where health meets technology, changing the way we understand healthcare forever. Think of a world where you set up an appointment with your physician over lunch or have a specialist evaluation from your couch. You guessed it right; this isn’t a glimpse into the future but what we call Telemedicine. This digital leap brings you convenience and efficiency, delivered straight to your door.
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Totango
OCTOBER 14, 2024
Key takeaways : Sales leaders should ask potential customers about the outcome they need to achieve to be successful. Starting with an outcome focus makes it easier for sales leads to kick off an entire customer lifecycle, rather than just a quick handoff. An outcome-first approach is the foundation of a customer-led growth motion, where new logos are seeded with the potential for retention, upsell, and expansion.
24-7 InTouch
OCTOBER 14, 2024
Social commerce is transforming the marketplace with its innovative blend of social media and online shopping, becoming a powerful driver of consumer engagement and sales. By seamlessly bridging the gap between inspiration and purchase, social commerce has the potential to transform likes and shares into actual sales. Read on to discover how AI and automation can revolutionize your business and CX strategy, empowering you to thrive in the social commerce era.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Balto
OCTOBER 14, 2024
If you’re running a contact center, here’s a message you need to hear loud and clear: 2025 is going to look very different, and the time to start adopting AI is now. Let’s break it down. AI Voice Agents: The New Normal By 2025, AI voice agents —those virtual assistants that handle calls with real-time conversational capabilities—are going to be everywhere.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
AWS Machine Learning
OCTOBER 14, 2024
Amazon Bedrock Agents enable generative AI applications to perform multistep tasks across various company systems and data sources. They orchestrate and analyze the tasks and break them down into the correct logical sequences using the reasoning abilities of the foundation model (FM). Agents automatically call the necessary APIs to interact with the company systems and processes to fulfill the request.
Ambs Call Center
OCTOBER 14, 2024
A virtual receptionist is a real person who answers your phone but who isn’t stationed in your facility. They are, in essence, virtually present. But even though you can’t see them sitting there at your front desk, they’re always available to take your calls whenever you need them to.
Cisco - Contact Center
OCTOBER 14, 2024
Cisco has been helping government agencies address their unique security and compliance challenges for decades. We continue to progress with FedRAMP.
Outsource Consultants
OCTOBER 14, 2024
In the third episode of The Bald + The Beard , hosts Tom Luther and Andrew Griffiths tackle one of the most pervasive myths in the CX space: that AI will eliminate the need for labor optimization and human agents entirely. They discuss why AI is not a standalone solution, its role as a support tool, and how labor and technology must work in harmony to achieve true CX excellence.
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
Cisco - Contact Center
OCTOBER 14, 2024
The new Catalyst ESS9300 Embedded Series switch sets a new standard in military communications by adopting SOSA, CMOSS, and OpenVPX architectures.
BlueOcean
OCTOBER 14, 2024
Choosing a contact center outsourcer is a huge investment. Which is, of course, why you’re willingly subjecting yourself to the time constraints and stress of writing an RFP. Need some insight? We’ve compiled a list of up-to-date contact center RFP questions to help you ensure you’re making the most informed decision. Below you’ll find six key sections of questions: Company overview Agent Hiring & Management Contact Center Reporting Project Management Technology Pricing Company Overview Get
Help Scout
OCTOBER 14, 2024
We're in the midst of the race to fill a market gap created by generative AI.
Injixo
OCTOBER 14, 2024
Workforce optimization, workforce management, and workforce engagement management. WFO, WFM, and WEM. Three acronyms that you hear more and more nowadays. They sound deceptively similar and they are often used interchangeably. Clearly, they are all something to do with the workforce. But what exactly do they do? What are the differences between them?
Advertiser: ZoomInfo
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
AWS Machine Learning
OCTOBER 14, 2024
With recent advances in large language models (LLMs), a wide array of businesses are building new chatbot applications, either to help their external customers or to support internal teams. For many of these use cases, businesses are building Retrieval Augmented Generation (RAG) style chat-based assistants, where a powerful LLM can reference company-specific documents to answer questions relevant to a particular business or use case.
Injixo
OCTOBER 14, 2024
Workforce optimization, workforce management, and workforce engagement management. WFO, WFM, and WEM. Three acronyms that you hear more and more nowadays. They sound deceptively similar and they are often used interchangeably. Clearly, they are all something to do with the workforce. But what exactly do they do? What are the differences between them?
Totango
OCTOBER 14, 2024
Key takeaways : The buying cycle is more complex than ever, with increased scrutiny from finance. Every business needs a customer-led growth motion to stay in business for the long term. Go-to-market teams need to prioritize customer ROI as the driver of decision-making, metrics tracking, and relationship management. Account executives can’t sell like it’s 2017 anymore.
BlueOcean
OCTOBER 14, 2024
Choosing a contact center outsourcer is a huge investment. Which is, of course, why you’re willingly subjecting yourself to the time constraints and stress of writing an RFP. Need some insight? We’ve compiled a list of up-to-date contact center RFP questions to help you ensure you’re making the most informed decision. Below you’ll find six key sections of questions: Company overview Agent Hiring & Management Contact Center Reporting Project Management Technology Pricing Company Overview Get
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Faster response times mean happier customers Are your customers on hold too long? Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it. Our latest report reveals how companies are affected by wait times and the impact on customer satisfaction. Read the report to get insights into the impact of long hold times and areas for opportunities.
CSM Magazine
OCTOBER 14, 2024
A furniture configuration tool lets shoppers digitally interact with products in real-time, offering an immersive experience far beyond static images. Users can manipulate product views, zoom in for details, and personalize options such as materials, colors, and finishes. This dynamic interaction allows them to see exactly how a piece of furniture would look in their home, transforming the online shopping process into something far more engaging and realistic.
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