CSM Magazine

NOVEMBER 28, 2024

Auto Windscreens has been reaccredited with The Institute of Customer Service ServiceMark – the national customer service standard. The Institute of Customer Service is the UK’s independent professional body for customer service. It works with organisations to improve their business performance by enhancing the customer experience. ServiceMark is granted for a period of three years, subject to verification through continued ServCheck and UK Customer Satisfaction Index (UKCSI) business benchmarki

Customer Service 52

Customer Service Benchmark Surveys Marketing 52

Momentum Telecom

NOVEMBER 28, 2024

How is your business staying compliant with current Enhanced 911 (E911) regulations? Ensuring emergency services can quickly locate callers during an emergency is essential. While many businesses rely on some form of an E911 solution the industry continues to shift to Next Generation 911 (NG911) to improve this critical, life-saving function. But what’s the difference between E911 and NG911?

Wireless 52

Wireless voip Telecommunications Government 52

CSM Magazine

NOVEMBER 28, 2024

Ozonetel has introduced CXi Switch, a novel internet communication product aimed at facilitating instant voice and digital interactions across various touchpoints, offering an alternative to traditional telecom channels. Despite the increasing digital adoption by customers, many enterprises still struggle to provide real-time engagement, with about 75% of interactions relying on telecom, leading to delayed and disconnected conversations that can result in missed business opportunities.

Engineering 52

Engineering Customer retention Enterprise Technology 52

CSM Magazine

NOVEMBER 28, 2024

Although its practitioners are not exceptionally visible in it, customer service managers are crucial in the world of online gaming as their job involves making sure everything is working perfectly whilst inspiring confidence in the firm’s many players. Two large tools enable them to do that—the Betting and Casino APIs of NuxGame API and its AML and KYC gaming systems.

APIs 52

APIs Entertainment Analytics Technology 52

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Contact Center

CSM Magazine

NOVEMBER 28, 2024

Managing documents effectively is a crucial ability in modern life. Both individuals and businesses frequently encounter the need to convert files to PDF and vice versa. Whether you are handling contracts, reports, or creative designs, the need to convert files quickly and accurately is always there. But, this task can seem overwhelming without the proper resources.

Management 52

Management Technology 52