Global Response

NOVEMBER 22, 2022

The post Top 2022 CX Trends That Will Impact Your Holiday Season appeared first on Global Response.

Contact Center 62

Contact Center 62

Callminer

NOVEMBER 22, 2022

Building customer loyalty is one of the most valuable things a business can do to ensure long-term success, but where do you start? This blog offers 30 tips for building customer loyalty.

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Contact Center Pipeline

NOVEMBER 22, 2022

Three years ago, very few of us could have imagined a world where most contact center agents would be working from home. While some centers were dabbling with at-home agents before the COVID-19 pandemic, the unprecedented shift to remote work in early 2020 looks like it could be here to stay. For most companies, it […].

At home agents 147

At home agents Contact Center Technology Management 147

Fonolo

NOVEMBER 22, 2022

Whether you’re diving into a new industry or looking to brush up on your skills, training courses can benefit professionals at any stage of their career. This is especially true for contact center and customer service professionals – after all, customer behavior is constantly shifting, and it’s critical for businesses to meet their expectations. Fortunately, e-learning has made call center management courses more accessible than ever.

Call Center 145

Call Center Contact Center Management Benchmark 145

Dive into the realm of contact center dialers with our infographic! Explore the various types – Preview, Predictive, Automatic, and Progressive Dialers – and unravel their roles in boosting call center performance.

Contact Center

Tethr

NOVEMBER 22, 2022

Customer Experience Virtual Summit 2020 invites you to hear from some of the most influential thought leaders in the CX world.

Customer Experience 113

Customer Experience 113

Tethr

NOVEMBER 22, 2022

Rather than being fearful of CX and AI taking something away from your business, allow it to take the customer experience to new heights.

Customer Experience 108

Customer Experience 108

AWS Machine Learning

NOVEMBER 22, 2022

This is a guest blog post co-written with Minghui Yu and Jianzhe Xiao from Bytedance. ByteDance is a technology company that operates a range of content platforms to inform, educate, entertain, and inspire people across languages, cultures, and geographies. Users trust and enjoy our content platforms because of the rich, intuitive, and safe experiences they provide.

Engineering 91

Engineering Scripts Entertainment Metrics 91

Upstream Works

NOVEMBER 22, 2022

Before the term “customer experience” (CX) became widely used in the industry, the contact center was focused on “customer service.” When customers needed service – whether a question, a complaint, or technical support – they reached out to the contact center. Before the rise of social media and digital channels, customers rarely engaged with a company or a brand for anything else, mainly because there were limited communication options outside of the contact

Customer Service 78

Customer Service Contact Center Technology Technical Support 78

Tethr

NOVEMBER 22, 2022

Are you really coaching your call center agents? Or are you just managing performance? Here's how to be a good call center coach.

Call Center 103

Call Center Coaching Management 103

Advertiser: ZoomInfo

Longer sales cycles. Increasingly discerning buyers. More meetings. Intensifying competition. Economic uncertainty. Go-to-market teams of every size, in every industry, are grappling with these challenges firsthand. Thankfully, there’s an answer. We’ve developed an entirely new way for GTM leaders to identify and execute proven, data-driven strategies that drive revenue.

Sales

AWS Machine Learning

NOVEMBER 22, 2022

Amazon Forecast is a fully managed service that uses statistical and machine learning (ML) algorithms to deliver highly accurate time-series forecasts. Recently, based on Amazon Forecast, we helped one of our retail customers achieve accurate demand forecasting, within 8 weeks. The solution improved the manual forecast by an average of 10% in regards to the WAPE metric.

Sales 82

Sales Metrics Customer Experience Management 82

Integrity Solutions

NOVEMBER 22, 2022

With employee turnover one of the most serious internal threats credit unions and banks face today, many forward-thinking financial institutions are taking a hard look at their organizations culture and opportunities to change. Leaders increasingly understand that company culture strongly influences employee engagement — and employee engagement levels are excellent predictors of future turnover.

Employee engagement 81

Employee engagement Banking Coaching Personalization 81

Tethr

NOVEMBER 22, 2022

Shifting your strategy on customer experience during COVID-19 is essential. Reposition your customer efforts in this time of crisis!

Customer Experience 90

Customer Experience Customer effort 90

ConvergeOne

NOVEMBER 22, 2022

“I will allow you to contact me in a variety of ways—web, mobile application, voice, chat, SMS and social media—and I may reach out to you proactively to help you.

Customer Experience 84

Customer Experience 84

Uncover the complexity behind call labeling and blocking with this infographic. Discover the intricate factors and entities that shape the fate of a call, from illegal activity to user feedback, and understand why numbers get labeled and blocked.

Feedback

Helpware

NOVEMBER 22, 2022

There are a million things that differentiate businesses from one another, and a million more that divide industries entirely. Within this sea of opposition, they all share one truth: customers are their lifeblood. Whether you are in the business of pharmaceuticals, sustainability, or sending rockets to the moon, you are driven by people. You exist to serve them—and without them, you cease to exist at all.

Customer Service 78

Customer Service Customer Support 78

JivoChat

NOVEMBER 22, 2022

Regardless of the subject you are going to write about, knowing how to start an email plays a significant role in whether the recipient will keep reading the message or not. It’s fundamental to be polite, and analyze your target audience, and the purpose of the message. The way you open an email can impact directly the rate of success of an email marketing campaign, for instance.

Personalization 75

Personalization Marketing 75

Tethr

NOVEMBER 22, 2022

Announcing the arrival of the market’s first machine learning-based, predictive Effort score: the Tethr Effort Index (TEI)

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JivoChat

NOVEMBER 22, 2022

While generating leads is crucial, turning leads into paying customers is what will help you grow a business. However, many companies forget to nurture the sales process and only focus on increasing leads. Due to this, their sales and marketing efforts may not bring optimal results. . In this article, we’ll share eight tips on how to convert your leads into sales and build a lead conversion funnel.

Sales 75

Sales CRM Marketing B2B 75

Advertiser: ZoomInfo

Even in today’s data-driven sales world, cold calling remains a fact of life for many go-to-market professionals. Fortunately, today’s sales leaders have a crucial advantage over their predecessors: market intelligence and outreach platforms that can warm up virtually any introduction.

Sales

AWS Machine Learning

NOVEMBER 22, 2022

Enterprises often need to communicate effectively to a large base of customers, partners, and stakeholders across several different languages. They need to translate and localize content such as marketing materials, product content assets, operational manuals, and legal documents. Each business unit in the enterprise has different translation workloads and often manages their own translation requirements and vendors.

APIs 71

APIs Enterprise Accountability industry standards 71

ClientSuccess

NOVEMBER 22, 2022

As a marketing professional, you understand the importance of customer success in driving business growth. And with the rise of customers in control, it has never been more important for marketers to focus on strategies that create and nurture successful customer relationships. To truly tap into this new way of driving growth, here are 5 key strategies that other marketers have found to be effective: 1.

Marketing 69

Marketing Feedback Education Surveys 69

AWS Machine Learning

NOVEMBER 22, 2022

Amazon Rekognition is a computer vision service that makes it simple to add image and video analysis to your applications using proven, highly scalable, deep learning technology that does not require machine learning (ML) expertise. With Amazon Rekognition, you can identify objects, people, text, scenes, and activities in images and videos and detect inappropriate content.

Metrics 70

Metrics APIs Technology 70

Tethr

NOVEMBER 22, 2022

AI tools that integrate into Salesforce can fortify your intel with rich data about every conversation you’ve had with a prospect or current customer. That in turn helps convert more prospects into customers and keeps your existing customers happy.

Customer Service 62

Customer Service Sales 62

Advertisement

In the contact center industry, first-generation digital channels like email and web chat have seen significant adoption, along with video chat and co-browsing capabilities. However, customers are rapidly moving beyond these channels, seeking next-generation options. Social platforms are now becoming mainstream contact center channels. Download this guide today to learn how to help your business adapt to this evolving landscape and leverage the power of next-generation digital customer service.

Contact Center

AWS Machine Learning

NOVEMBER 22, 2022

Companies that sell products or services online need to constantly monitor customer reviews left on their website after purchasing a product. The company’s marketing and customer service departments analyze these reviews to understand customer sentiment. For example, marketing could use this data to create campaigns targeting different customer segments.

APIs 69

APIs Customer Service CRM Feedback 69

Tethr

NOVEMBER 22, 2022

Conversation analytics platforms help you view trends and digest information en masse about customer interactions, including phone calls and chats. Once you have all the data, how do you drive changes that improve customer service and foster a good customer experience?

Analytics 62

Analytics Customer Service Customer Experience 62

Concentrix

NOVEMBER 22, 2022

Concentrix Earns awards from EcoVadis, Ecological Blue Flag Program, and for Greenhouse Gas emission reduction. The post Concentrix Recognized for Green Achievements appeared first on Concentrix.

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Tethr

NOVEMBER 22, 2022

Are you confusing your customers? Customer confusion can derail sales, complicate normal business transactions, and lead customers to misuse your product (or stop using it altogether).

Sales 62

Sales 62

Advertiser: ZoomInfo

Longer sales cycles. Larger buying committees. Slow-moving compliance reviews. Every go-to-market team knows the frustrations that come from a drawn-out sales process. How can you speed it up? By building a modern GTM motion that uses data, automation, and proven best practices to unlock insights, engage customers, and win faster.

Best practices

aircall

NOVEMBER 22, 2022

The current business landscape and challenging economic climate have resulted in a call for cost savings and enhanced efficiency. And who are executives looking at to uncover this more sustainable path forward? Operations professionals, of course. This refocusing of priorities has seen operations teams and ops managers, in particular, explore solutions to business challenges that offer streamlined processes and the greatest return on investment (ROI).

Consulting 62

Consulting Consulting Management Metrics 62

Tethr

NOVEMBER 22, 2022

Fraudbots, which are chatbots operated by cybercriminals, attack customer support chat channels at scale, aiming to access sensitive customer data and obtain payment methods.

Chatbots 62

Chatbots Customer Support 62

Jon Arnold

NOVEMBER 22, 2022

New things come up for me pretty regularly, and this time around, I was a guest on CX Pulse , which NICE’s regular podcast. Hosted by Amelia Earhart, we covered some ground around the need to take a digital approach to improving the agent experience. With so much focus on customer experience, it’s easy to overlook the needs of agents, and how important that is for providing great customer experience.

Customer Experience 59

Customer Experience Contact Center 59