CCNG
JANUARY 25, 2023
Are you taking steps to tackle Quiet Quitting in your call centre? Do you even know where to start? What Is Quiet Quitting? Quiet Quitting has become a staple in the conversation when we talk about attrition, as well as remote and hybrid working – and it’s raising its head more and more.
ShepHyken
JANUARY 25, 2023
Here’s an interesting concept. I’ll describe it in the form of a question: Do you create an experience that is so good your customers want to remember it with a photograph?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Myra Golden Media
JANUARY 25, 2023
Every week, I invest 3 hours in myself. And I want you to do the same. Every week, I invest three uninterrupted hours in myself or my business. I do not respond to emails or perform any routine business tasks during this time. The focus is strictly on professional/personal development.
Bill Quiseng
JANUARY 25, 2023
In retail customer service, your people are NOT your most important assets. In the book Good to Great, Jim Collins writes that “People are not your most important asset. The right people are.”
Advertisement
Trusted by over 750 customers across industries, the LinkLive AI -Powered Contact Center platform empowers businesses to deliver trusted experiences through voice, video, chat, secure email, and more channels.
AnswerConnect
JANUARY 25, 2023
The charity has over 45 years of experience in community tree planting, stewardship and education projects. The post Re-greening and training local communities with Trees New York appeared first on AnswerConnect Blog.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
LiveVox
JANUARY 25, 2023
The Account Recovery management (AR) industry is one of the most challenging environments to drive digital transformation.
aircall
JANUARY 25, 2023
Choosing a cloud-based call center solution for your business is a time-consuming process. That’s why we’ve taken the time to sift through all the Genesys alternatives for you. We’ve ranked and rated them so you can find the provider that best fits your business needs. What Is Genesys?
AWS Machine Learning
JANUARY 25, 2023
This is a guest post by Sudip Roy, Manager of Technical Staff at Cohere. It’s an exciting day for the development community. Cohere’s state-of-the-art language AI is now available through Amazon SageMaker.
JivoChat
JANUARY 25, 2023
Online writing courses offer you the perfect opportunity to improve your writing skills. Whether you work as a copywriter, a marketing professional, or in any other sector, it’s important to know how to write properly, to be able to make effective, coherent, and grammatically correct texts.
Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion
In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enhance your professional development and lifelong learning.
AWS Machine Learning
JANUARY 25, 2023
Today, gaining customer loyalty cannot be a one-off thing. A brand needs a focused and integrated plan to retain its best customers—put simply, it needs a customer loyalty program. Earn and burn programs are one of the main paradigms.
Nicereply
JANUARY 25, 2023
Why it is so important to invest in developing a self-sustaining team? Find out in our newest episode of the Support Talks.
AWS Machine Learning
JANUARY 25, 2023
In November 2022, we announced that AWS customers can generate images from text with Stable Diffusion models in Amazon SageMaker JumpStart. Today, we announce a new feature that lets you upscale images (resize images without losing quality) with Stable Diffusion models in JumpStart.
Education Services Group
JANUARY 25, 2023
Speaker: Joel Passen , CRO and Co-Founder of Sturdy During this session, host Peter Armaly was joined by Joel Passen to discuss practical applications of AI in the Customer Success world, challenges teams seeking to use AI are facing, and what’s on the horizon.
Advertisement
Ventana Research named Verint an Exemplary Leader in the 2023 Customer Experience Management Value Index, leading in multiple categories including Adaptability, Manageability, Usability and Product Experience. Download the Index.
AWS Machine Learning
JANUARY 25, 2023
Model explainability refers to the process of relating the prediction of a machine learning (ML) model to the input feature values of an instance in humanly understandable terms. This field is often referred to as explainable artificial intelligence (XAI).
Injixo
JANUARY 25, 2023
A contact center can have the best planning in the world, but without solid real time management, it can be doomed to fail once things start to vary from the plan.
CSM Magazine
JANUARY 25, 2023
Choosing a reputable contractor is of the utmost importance when renovating or building a home. You not only need the work completed to a high standard , but you also want to ensure that the contractor is reliable, trustworthy, and has the necessary qualifications and insurance.
Calltools
JANUARY 25, 2023
Effectively using a sales funnel is an important marketing tool for business owners and call center managers to understand. The journey your potential customers go through to make a purchase plays a vital role in your overall success in converting leads.
Advertisement
Read about Verint’s Digital Maturity Model, where we share real tactics and strategies to improve CX, based on what has worked for our clients around the world.
CSM Magazine
JANUARY 25, 2023
If the festive season left your frontline staff frazzled, now is the time to give them a welcome energy boost. Magnus Geverts shares his top tips for beating agent burnout—and the competition—in 2023.
Interactions
JANUARY 25, 2023
At Interactions, we’re always striving to better understand customers. After all, better understanding leads to better conversations, and ultimately builds more trust and stronger relationships between customers and brands. We’ve recently secured a patent (our 125th!)
Concentrix
JANUARY 25, 2023
Design your own customer experience reporting dashboards with ConcentrixCX Dashboard Builder tool. Videos Video
Interactions
JANUARY 25, 2023
At Interactions, we’re always striving to better understand customers. After all, better understanding leads to better conversations, and ultimately builds more trust and stronger relationships between customers and brands. We’ve recently secured a patent (our 125th!)
Advertiser: ZoomInfo
ABM gets better with age — but unfortunately, marketers don't have the luxury of pouring it into an oak barrel for a couple decades to let it mature. It’s clear there’s a maturity gap in ABM strategies, so how can marketers start closing it?
Voiptime
JANUARY 25, 2023
We always mention personalized customer service in our articles, but now the time to describe what it exactly means has come
LiveVox
JANUARY 25, 2023
The Account Recovery management (AR) industry is one of the most challenging environments to drive digital transformation.
Spearline
JANUARY 25, 2023
Spearline is delighted to announce that it has been shortlisted as a finalist in the Cork Chamber’s Company of the Year Awards 2023.
TechSee
JANUARY 25, 2023
Most field service departments operate in a highly competitive and customer-centric marketplace.
Advertiser: ZoomInfo
More than two years in, COVID-19 is far from over. Businesses are tasked with beating pre-COVID numbers, making marketing crucial. This is your time to create brand awareness, bring in the best leads, and play a vital role in new and existing profit.
Contact Center Pipeline
JANUARY 25, 2023
We all need to engage in continuous learning about Brand – our company brand, creating a branded experience, generating brand energy, etc. But what about our personal Brand? I’d like to spur some thinking on How 2 Brand U (that is Brand Y.
Expert insights. Personalized for you.
195 
Let's personalize your content