ShepHyken
APRIL 27, 2025
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Valuable Experience by William Grobel (Deloitte) CX is a significant influence on revenue and 87 per cent of business leaders say its their top growth driver.
Customer Think
APRIL 27, 2025
QR codes have evolved far beyond their original purpose. What started as inventory tracking tools now drives customer engagement across industries. The latest Uniqode State of QR Codes Report shows 95% of businesses use QR technology to gather first-party data directly from customer interactions. This matters tremendously as privacy regulations tighten and third-party tracking diminishes.
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Ambs Call Center
APRIL 27, 2025
Making sure every call is handled professionally and quickly is a big deal. For nearly a hundred years, phone answering services have stepped in to save business owners time and money from missed calls. But recently, a new service has emerged: The AI answering service.
Customer Think
APRIL 27, 2025
In todays experience-driven economy, customers expect more than just good servicethey expect personalization, immediacy, and relevance. They want brands to anticipate their needs, offer tailored solutions, and engage in meaningful ways across every touchpoint. As these expectations rise, businesses are under pressure to deliver hyper-personalized customer experiences (CX) at scale.
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Every year, $75 billion is lost to bad customer service — and your business could be bleeding loyalty without realizing it. AI is rewriting the rules. Imagine instant answers, 24/7 self-service, faster resolutions, and skyrocketing satisfaction scores. Companies like Amazon are already cashing in, and the technology is easier than you think — plug, play, and profit.
Ambs Call Center
APRIL 27, 2025
For decades, businesses have turned to phone answering services to ensure they never miss a call and provide a professional first impression. Ive seen this industry evolve significantly over my decades in it. Now, a new player has entered the field: the AI answering service.
Customer Think
APRIL 27, 2025
Once you have established that customer service is paramount to successfully running your service business, the obvious next step is to devise systems and procedures that can help you effectively learn, combat and manage customer grievances and any shortfalls in service levels from customer expectations.
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