GetFeedback

MAY 3, 2020

The top 9 skill sets you need in your core customer experience team in order to succeed.

Customer Experience 175

Customer Experience 175

NICE inContact

MAY 3, 2020

After spending the last couple of crazy months executing all of our contact center business continuity plans in response to the global COVID-19 pandemic, let’s pause for a moment to reflect on what’s next for the work from home call center. Our CEO Paul Jarman has a saying that he’s used often these days and I think it applies broadly to any business or contact center leader when thinking about how to manage through this uncertainty: “we’re going to be short-term realistic and long-term optimist

Call Center 71

Call Center Contact Center Management Best practices 71

GetFeedback

MAY 3, 2020

Our 2020 research reveals a new outlook on the CX space and how to thrive in it.

B2B 132

B2B Customer Experience 132

NICE inContact

MAY 3, 2020

After spending the last couple of crazy months executing all of our contact center business continuity plans in response to the global COVID-19 pandemic, let’s pause for a moment to reflect on what’s next for the work from home call center. Our CEO Paul Jarman has a saying that he’s used often these days and I think it applies broadly to any business or contact center leader when thinking about how to manage through this uncertainty: “we’re going to be short-term realistic and long-term optimist

Call Center 62

Call Center Contact Center Management Best practices 62

Advertisement

Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Ansafone

MAY 3, 2020

Whether it’s a Fortune 500 or medium-size business, Ansafone Contact Centers is the perfect partner to help support your organization with BPO solutions. Ansafone prides itself on 50 years of world-class customer experience in the call center business and has a proven track record of providing high-quality service to a wide range of industries. We … How Ansafone Supports Organizations & Businesses Read More » The post How Ansafone Supports Organizations & Businesses appeared firs

Call Center 62

Call Center Contact Center Customer Experience Answering services 62

Certified Languages International

MAY 3, 2020

Last year the Center for Immigration Studies reported that, in some states, 1 in 4 residents speak a language other than English at home. As we become an increasingly diverse country, expanding access to quality language services is crucial to helping individuals communicate and make informed decisions, including in more rare languages. CLI currently provides interpreting support in over 230 languages, and many of those are languages of limited diffusion (LLD.

52

52