Fri.May 17, 2019

Guest Blog: Thank Your Customer With Actions Not Words

ShepHyken

This week we feature an article by Ashwini Dave who writes about how important it is to show your customer’s appreciation in order to retain their loyalty. Organizations are irrelevant without customers. They are the major reason why you are in business.

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3 Reasons Why Gamification Doesn’t Work in B2B Customer Support

B2B Customer Service Blog - TeamSupport

“Whoever closes the most tickets by 5PM gets a $50 gift card!”. “5 5 extra gold stars if you’re able to close 20 tickets today!”. Every ticket you close is another entry into our iPad drawing on Friday!”.

Time to Outsource Your Customer Service to a Call Center? Here’s 4 Questions Your Team Should Ask.

Advantage Communications

Small and large businesses alike are both susceptible to pain points in their daily operations, and customer service is high on that list.

Creating a Frictionless Experience

Beyond Philosophy

Creating a Frictionless Experience. As a global customer experience consultant for nearly two decades, I have never heard a customer say, “Gee! I wish that buying process was just a little more complicated!” ” Why? All customers want their experiences to be easy.

Beyond the Contact Center: Unlocking Insights with Speech Analytics

A global survey of 500 key decision makers by Opus Research shows the core benefits of making the leap to an omnichannel contact center, such as uncovering actionable business insights on employee-customer interactions.

Who Runs the Contact Center? Three Female Contact Center Leaders Talk Challenges, Opportunities and the Power of Authenticity

Serenova

At this month’s Austin Contact Center Alliance luncheon, I had the privilege of joining two exceptional colleagues for a panel discussion on the role of women leaders in contact centers. I walked away from the event, which was packed with nearly 100 industry women and men, feeling inspired.

More Trending

Q&A: The Case for Billable Customer Success

ChurnZero

The most commonly quoted challenge facing Customer Success leaders worldwide over the past ten years or more has been confusion over the role and definition of Customer Success. The question “ What do Customer Success people do? ”

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How to Build and Manage a Successful Sales Team

CrazyCall

It can be argued that a great sales team is one of the most crucial aspects of running a business, and with having a hard-working sales team comes the big job of sales team management.

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A Great CX Journey Is a Marathon, Not a Sprint

NICE Systems

Customer Experience (CX) is the new mantra for growing topline. Every company wants to build personalized and differentiated experiences that win new customers and build a loyal customer base. While there is a compelling business case to invest in CX, companies still struggle to start and succeed. A lot of it is because CX is not a one-and-done metric that you can hit and forget.

GOT fans, do not fret – Dragon power is just getting started

Nuance

As fans anxiously await and secretly lament the end of “Game of Thrones”, for those of us who are relatively new to this phenomenon, the numbers are extremely impressive.

Training for Lead Generation, Customer Onboarding and Support

Customer lifecycle training gives customers the knowledge and tools they need to be successful. As customer success and satisfaction grows, so does retention and repeat business. This eBook can help training teams improve or expand their customer training programs.

Winning in the Experience Economy — Working Up the CX Maturity Curve

NICE Systems

Customer Experience (CX) is the new mantra for growing topline. In part 1 of the blog we looked at the economic value of CX and how contact centers can play a pivotal role in the transformation journey. In part 2 of the blog, we looked at some of the basics when it comes driving organization-wide CX transformation. Now, we will look at some of the parameters that are critical in assessing your CX compared to peers.

Network Insights: Volatility (Part 3 of 3)

Whitepages Pro

In part 3 of this blog series, we’re sharing more details about the volatility attribute within the network insights panel of Pro Insight. If you missed part 1 and part 2 , read those first.

Meet Our Professional Human Translators Series: Interview 2, Fatma

Language I/O

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Network Insights: Volatility (Part 3 of 3)

Whitepages Pro

In part 3 of this blog series, we’re sharing more details about the volatility attribute within the network insights panel of Pro Insight. If you missed part 1 and part 2 , read those first.

Why Conversational AI Is Key to Customer Service in the Customer Experience Era

In today’s hyper-competitive market, every business must become a customer experience-first business. Customer satisfaction has become more important than price or any individual feature. Read the new Tractica white paper to learn how important conversational AI is to your CX strategy.

Look and Feel Well With These Essential Work Accessories

CSM Magazine

We spend a large portion of our day working in the office or running around town for meetings and conferences. Naturally, the way we dress, look and what we carry are essential factors in making our work day flow smoothly.

Team Member Skills Highlight: Colt

Call Experts

Call Experts is the premier call center, answering service, and contact center in South Carolina, North Carolina, and New Jersey. Our trained experts specialize in customer service, order entry, HR call, sales, information technology, software development, and more.

Test comment

Global Response

The Ecommerce Operations Summit 2019, set to take place at the Greater Columbus Convention Center in Ohio from April 9-11, offers “insight and ideas to help your entire direct-to-consumer operations achieve efficiencies more. The post Test comment appeared first on Global Response. Events and Partnerships Operations Summit

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52 Popular Customer Satisfaction Survey Questions by Customer Journey

delighted

A landmark study found that 86% of 362 companies surveyed thought they provided a “superior experience,” but only 8% of their customers agreed. That huge disparity highlights how sorely companies can miss the mark when it comes to understanding their customers’ needs and expectations. A key way to close that gap and develop solid, lasting relationships with your customers is to ask them for feedback with customer satisfaction surveys. But when do you ask? And what questions should you use?

The Changing Role of CX Testing in Digital Transformation

Speaker: Diego Lo Giudice and Chad Hendren

With new competition emerging every day, businesses are transforming themselves, and using software as a means to drive differentiation. Digital transformation has become a key initiative for businesses across the globe, and CX is ground zero. Register now for this webinar and hear from Cyara and their guest speaker, Diego Lo Giudice of Forrester, how testing and QA practices are changing to enable and accelerate digital transformation.

5 Ways Businesses are Using SMS Today

Momentum Telecom

And Changing the Lives of their Employees. When SMS was developed, in many ways it changed the world and the way that people communicate. And today, even though it’s many people’s preferred method of communication, there are those who doubt its ability to have an impact on the business world. However, there are many successful enterprises that would disagree.

52 Popular Customer Satisfaction Survey Questions by Customer Journey

delighted

A landmark study found that 86% of 362 companies surveyed thought they provided a “superior experience,” but only 8% of their customers agreed. That huge disparity highlights how sorely companies can miss the mark when it comes to understanding their customers’ needs and expectations. A key way to close that gap and develop solid, lasting relationships with your customers is to ask them for feedback with customer satisfaction surveys. But when do you ask? And what questions should you use?

SmartAction chosen as a 2019 Red Herring Top 100 North America Winner

SmartAction

May 17, 2019, Pasadena, U.S. – SmartAction today announced that it had been chosen as a winner of Red Herring Top 100 North America 2019, which recognizes the continent’s most exciting and innovative private technology companies.