Sun.Nov 11, 2018

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Will they subscribe?

C Space

Will they subscribe? Is big business in denial about subscriptions? Charles Trevail, CEO of C Space and Interbrand, shares his thoughts on why subscriptions are all about selling relationships, not products. Tweet. Charles Trevail. CEO at C Space. Charles Trevail is the Global CEO of C Space and Interbrand as well as the host of Outside In , a customer centricity podcast.

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Does your call center have a trusted caller flow?

TRUSTID

Does your contact center have the ability to automatically identify customers over the telephone while instantly routing suspicious calls to forewarned staff? If your caller authentication process does not include a trusted caller flow, you may be putting your bank and customer accounts at risk. A recent fraud report found that mobile fraud increased by 117 percent in 2017.

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Will they subscribe?

C Space

Will they subscribe? Is big business in denial about subscriptions? Charles Trevail, CEO of C Space and Interbrand, shares his thoughts on why subscriptions are all about selling relationships, not products. Tweet. Charles Trevail. CEO at C Space. Charles Trevail is the Global CEO of C Space and Interbrand as well as the host of Outside In , a customer centricity podcast.

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After-Hours Answering Service Creates Better Customer Experiences

Ambs Call Center

Businesses and organizations hire an after-hours answering service for multiple reasons. One common reason is to avoid the need to hire, schedule, and manage staff outside of regular business hours to answer phone calls and handle customer communication.

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The 2023 Verint Experience Index: Retail

Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper