Fri.Jul 03, 2020

Guest Post: 9 Best Tips for Maximizing Your E-Commerce Customer Service


This week we feature an article by Jake Rheude, Director of Marketing at Red Stag Fulfillment. He writes about how to best perform e-commerce customer service. Impeccable customer service helps you hit the hearts of your followers.

The best security standards to keep your contact center up and running


Business continuity has become a crucial topic for organizations in 2020. As the COVID-19 pandemic struck the globe, businesses were forced to migrate to a remote work scenario, many of them relying on cloud-based or cloud-native solutions to do so.

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How to Create a WhatsApp Chatbot for your Business


How does WhatsApp Business work? As per the original application, WhatsApp Business is a free downloadable app available for Android and iOS smartphones. However, WhatsApp users can now communicate with a company chatbot through the chat interface as they would talk to a real person.

5 Tips to Increasing Productivity While Working Remotely


With our new Covid-19 condition, working from home has become the norm, but also comes with its challenges. While it may be fantastic for some people, for others it may be a struggle.

How Call Lifecycle Details Help Increase Customer Satisfaction

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

Shining the CX Spotlight on Employers and Suppliers

CSM Magazine

Michael Reiserer, MD EASY Software Germany, highlights findings from a recent UK survey that reveal many companies are making good progress towards employee and supplier experience management but there is still work to be done.

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COVID-19 Global Update June 29-July 3, 2020


As we continue our efforts to keep you informed of the COVID-19 situation across the globe, countries in APAC and LATAM roll back and extend restrictions as new outbreaks occur. Most countries in EMEA continue with reopening plans, opening their borders to other European countries.


Interested in Digital De-escalation Training?

Myra Golden

As a certified Master De-escalation Instructor, I have the expertise to guide you through the COVID-19 stressful encounters you’re sure to have with customers. Learn more or schedule time to talk to me about your objectives. Customer Experience Design

Enabling a Supporting Culture

Brad Cleveland

Studies show a strong link between engaged employees and higher levels of productivity and profitability. In one example, Gallup found that companies ranked in the top quartile for employee engagement are 18% more productive and 12% more profitable than those in lower quartiles.