Mon.Dec 27, 2021

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Debunking the Top 5 Myths Associated with Customer Centricity

SmartKarrot

It is often said that the customer is the king, but the fact of the matter is that not many companies can understand the needs of their customers. We have heard it many times… If we can somehow understand our customers, they will help us bring in more business. But, when it comes to practically implementing it, many people are not clear with the concept of customer-centricity.

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5 Top Customer Service Articles of the Week 12-27-2021

ShepHyken

Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Expert Shares Tips for Managing Online Reviews by Mike Manges. (10 Missions Media) Before Yelp and Google, if you had a bad experience at a business, you might mention it in passing to your family or friends, promise never to return to the place that mistreated you and then

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Here's why patient satisfaction is so important

Callminer

Read this blog to learn what patient satisfaction is, why it matters and how conversation analytics can help transform patient experiences.

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How to spot and act on agent training opportunities

NICE inContact

Training agents to be digitally fluent is a widespread opportunity. To get you started, download "The Ultimate Guide to CX Agents: Hiring, Training, Onboarding, and Measuring Contact Center Agents in a Post-Pandemic Digital World." This eBook is packed with insights from industry experts that will help you optimize your agents' skills.

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SME Relationships: Proven Solutions for Seamless Collaboration and Success

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

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Reimagining the IT Help Desk with Tech Mahindra’s Lawrence Sathiaraj

Uniphore

The IT help desk is becoming an increasingly critical component for the hybrid workforce. However, despite its newfound prominence, many help desks struggle to effectively resolve its employees’ issues. In fact, according to a recent Computer Weekly article, employee confidence in their help desk’s ability to address their needs has dropped to 25 percent.

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The Aircall Engineer Journey: Part I | Joining Aircall

aircall

Welcome to our series about the Aircall engineering journey. Learn more about your first day , first weeks , and what to expect during your first quarter and year. See our current openings. . Aircall is growing fast. We’re hiring engineers in France, Spain, and the UK. As an engineering manager, I’ve participated actively in this process, interviewing and hiring many standout engineers in the last year and, far from the rest, the questions everyone asks before joining are “What

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Top Customer Service & Call Center Challenges

LiveVox

2021 and 2022 were fraught with unprecedented challenges. From an impromptu shift to working remotely to an uptick in inbound volumes, customer care teams were on the frontlines of work disruption this year. This year has presented many new challenges in customer service. As with most other industries, COVID-19 threw a real wrench in the gears. […].

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Why VPNs are Vital for Data-Driven Businesses

CSM Magazine

When it comes to protecting the privacy of your company’s data, a VPN is essential. Depending on your needs, it can provide a high level of security to your business and its customers. What is a VPN? The acronym “VPN” stands for virtual private network, an encrypted network that extends across the Internet and enables users to send and receive data across shared or public networks as if their computing devices were directly connected to the private network.

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Drive early ‘Time-To-Value’ through Customer Success

CustomerSuccessBox

In this age and era of the subscription economy, customers are inundated with multiple options. To make them stay with you it’s super important that the customers see value in your offering. That too as early as possible. For that to happen, understanding Time-To-Value (TTV) is key. Tracking, measuring, and improving this metric should be your number one priority.

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Your Expert Guide to CX Orchestration & Enhancing Customer Journeys

Speaker: Keith Kmett, Principal CX Advisor at Medallia

Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys. This includes the key concepts, strategies, and best practices involved in CX orchestration. 🔑 Connection to Customer Journey Maps: How to effectively integrate customer journey mapping into the

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4 Signs You Need to Hire a Workers’ Compensation Attorney

CSM Magazine

Workplace injuries are one of the most unfortunate events ever for an organization. And to compensate for such unfortunate incidents, the law makes the injured employee entitled to workers’ compensation. This monetary compensation covers cash benefits or direct medical care as compensation for the damage that the person has gone through by becoming ill or getting injured as a direct effect of the job.

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Concentrix Closes Acquisition of PK

Concentrix

This transaction marks Concentrix’ first acquisition since becoming a publicly traded company. The post Concentrix Closes Acquisition of PK appeared first on Concentrix.

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