Call Journey

AUGUST 4, 2019

With customer privacy and data security as its top priority, Call Journey, the market-leading Conversation Analytics provider, takes a further leading position on data security, setting up dedicated data security experts to bolster compliance and risk mitigation standards. Melbourne, VIC | August 2019 – With a massive amount of data traversing through cloud nowadays, a robust data protection guideline in both private and public companies is important more so than ever before.

Analytics 63

Analytics Metrics Marketing Technology 63

TASKE Technology

AUGUST 4, 2019

Last month, we talked about how KPIs can help you measure whether your contact center is meeting business objectives. We also covered a few KPIs that are generally accepted as core measures of service levels in a contact center: first call resolution, telephone service factor, and abandon rates. Now, we’ll look more closely at KPIs for more specific contact center service models.

Contact Center 40

Contact Center Abandon rate First call resolution Wait times 40

Salmat

AUGUST 4, 2019

Working in paid media, we’re collecting large amounts of data every day. We can see how different audiences interact with our ads, how they behave on our website, how long they stay, what and when they buy and where they go. But how do we generate powerful insights that drive action?

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