Customer Think

MAY 17, 2025

Empowers brands to attract customers with promotions and continuously improving loyalty program's performance.

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C3Centricity

MAY 17, 2025

Have you noticed how every technology vendor, consultant, and industry publication is telling you that your AI Strategy is the solution to all your business challenges? The pressure to invest heavily in AI capabilities has never been greater for CPG executives. Yet many leadership teams ask a fundamental question: How do we separate genuine opportunities from expensive distractions?

Consulting 62

Consulting Consulting Technology Marketing 62

CSM Magazine

MAY 17, 2025

The conclusion of a customer service interaction is just as important as its beginning. While initial greetings set the tone, the way you end the conversation determines how the customer feels about the overall experience. And as we all know, customer experiences matter. In fact, three in four consumers will spend more with businesses that provide a good customer experience.

Customer Service 52

Customer Service Accountability Feedback Personalization 52

Customer Think

MAY 17, 2025

AI-powered interactions are becoming more human-like, and businesses are embracing emotionally intelligent AI to enhance customer experience, powering what is projected to become a $13.8 billion market by 2032.

Finance 53

Finance Marketing Customer Experience Enterprise 53

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IT teams are under pressure to do more with less. AI isn’t just hype—it’s already helping lean IT teams cut support volume by up to 60%, reduce cloud waste, and eliminate risk from their stack. In this executive playbook, you'll learn how mid-sized companies are deploying AI to automate tier-1 tickets, predict outages, optimize SaaS spend, and secure infrastructure without hiring a bigger team.

SaaS

CSM Magazine

MAY 17, 2025

Words can shape every interaction, especially in customer support. Simple, thoughtful language can turn an average experience into one that feels personal and uplifting. Each positive word or phrase builds trust and shows customers they matter. Using the right language isnt just about sounding friendlyit has a real impact. People remember how you make them feel, and the words you choose can calm, reassure, or delight.

Customer Service 52

Customer Service Scripts Feedback Coaching 52

CSM Magazine

MAY 17, 2025

The rapid advancement of voice AI and speech analytics technologies is revolutionizing the way contact centers operate and deliver customer service. These innovations, integrated within modern customer experience (CX) software and contact center software , are enabling businesses to enhance agent performance, improve customer satisfaction, and streamline operations.

Contact Center 52

Contact Center Analytics Contact center software Average Handle Time 52

Customer Think

MAY 17, 2025

Brings together the power of AI, autonomous agents, seamless data export, and advanced mobile analytics

Analytics 49

Analytics 49

CSM Magazine

MAY 17, 2025

Twilio has unveiled its next-generation customer engagement platform at the SIGNAL 2025 conference in San Francisco, designed for the AI- and data-powered world. The platform aims to improve personalization, security, compliance, productivity, and ROI for its 335,000 active customer accounts and over 10 million developers. Twilio’s platform, which integrates communications, data, and AI, will act as the infrastructure layer for every customer interaction, offering a unified profile API wit

APIs 52

APIs Accountability Personalization Customer Experience 52

Customer Think

MAY 17, 2025

Digital signage is entering a new era, driven by exciting novel advancements like colour e-paper, MicroLED displays, and AI-powered content. These innovations are enhancing customer engagement and sustainability by empowering brands to create more adaptable, efficient and immersive in-store experiences.

Marketing 49

Marketing 49

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AI has transformed how enterprises deliver customer service, enabling faster engagement, problem-solving, and cost savings. However, traditional AI Agents often rely on rigid conversation flows, risking customer trust when conversations stray from predefined paths. These limitations prevent businesses from fully realizing AI’s potential for cost-efficiency and productivity.

Enterprise

Customer Think

MAY 17, 2025

In todays digital economy, IT support and customer service are no longer just back-end functionsthey are frontline drivers of business performance and brand loyalty. With customer expectations soaring and technical complexity rising, traditional service models often fall short. Long resolution times, fragmented systems, and reactive workflows hinder both the employee and customer experience.

Customer Service 49

Customer Service Customer Experience Enterprise Technology 49

Customer Think

MAY 17, 2025

Combined technology and expertise will support clients with a deeper, data-driven understanding of their customers

Customer Experience 45

Customer Experience Technology 45

Customer Think

MAY 17, 2025

Podcast Todays interview is with Gaurav Passi, Founder & CEO of Zingly. He joins me today to talk about some research that they have recently conducted about FORO (the Fear of Reaching Out), the Great CX Paradox, why Omnichannel was a myth and how Rooms could be the answer.

Enterprise 45

Enterprise Technology 45

Customer Think

MAY 17, 2025

In early March, I had the opportunity to present at Northwestern Law’s Data in Society course. Here are the reasons CRM matters more than many think. Introduction: Beyond the Customer Record The first CRMs were digital address books at best.

CRM 45

CRM Enterprise Technology 45

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Every year, $75 billion is lost to bad customer service — and your business could be bleeding loyalty without realizing it. AI is rewriting the rules. Imagine instant answers, 24/7 self-service, faster resolutions, and skyrocketing satisfaction scores. Companies like Amazon are already cashing in, and the technology is easier than you think — plug, play, and profit.

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