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Contact Center Pipeline
MAY 17, 2022
It seems evident that many of the recent changes we’ve seen in the contact center over the last two years are very likely to continue, at least for the foreseeable future, as our “new normal.” But, even before the pandemic, organizations were being challenged by shifting workforce dynamics.
OrecX
MAY 17, 2022
Did you know that many call recording solutions charge a substantial fee to access your own recorded audio data? It's true, even after you've already paid for their software. If you think this doesn't make sense, it doesn't.
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LiveVox
MAY 17, 2022
Digital transformation can sound like a daunting task but it doesn’t have to be. The path to an effective digital transformation can be broken down into a few practical, yet key steps.
Totango
MAY 17, 2022
Wondering what is the best CRM for B2B sales? Well we’re here to help with our guide to the best CRMs for both small businesses and enterprises in 2022.
Advertiser: Vanilla Forums
Your customers want a simplified customer experience. Make sure you give it to them with community. Download the whitepaper to learn more!
ChurnZero
MAY 17, 2022
WASHINGTON , May 17, 2022 — ChurnZero , a leading Customer Success platform, has earned multiple accolades from business and SaaS industry groups for its product innovation and industry leadership.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
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ConvergeOne
MAY 17, 2022
Products, goods, and services: Do you have anything in those categories that can be connected to the internet? That send signals? That provide information? If so, read on. If not… well, you should still read on, because this will likely impact you soon. There’s no sigh of relief here.
Shep Hyken
MAY 17, 2022
Creating a Company Culture –. The Disney Way. Reinforcing Behaviors that Shape Your Organization’s Culture. Shep Hyken interviews Dan Cockerell , Walt Disney Company VP for 26 years and owner of Cockerell Consulting Group with his wife, Valerie.
Nuance
MAY 17, 2022
With more than 400,000 customers engaging with its contact centers every day—adding up to over 100 million per year—Deutsche Telekom faces a monumental customer service challenge.
SmartKarrot
MAY 17, 2022
Role: Director of Customer Success Location: Remote, United States Organization: Timescale As a Director of Customer Success, you will identify and implement strategic and tactical methods that constantly improve customer experience. Establish and track KPIs and support company goals and initiatives.
Advertiser: Vanilla Forums
Does creating engaged customers and impacting CS objectives sound interesting? Learn more about how gamification can help your customer success team in our free eBook.
CSM Magazine
MAY 17, 2022
Predictive Analytics and Automations to Power Real-Time Support.
Spearline
MAY 17, 2022
We are excited to let you know that Spearline will be exhibiting at this year’s Customer Contact Week (CCW) in Caesars Forum, Las Vegas, from June 20 – 23, 2022, and we can’t wait to talk to as many of you as possible at the Spearline booth.
Balto
MAY 17, 2022
Share on Twitter. Share on Facebook. Share on LinkedIn. Due to increased call volume and staffing shortages in the past few years, contact center operators have turned more and more to AI technologies to help fill in gaps in their operations.
ClientSuccess
MAY 17, 2022
Whether you are brand new to the customer success scene or have been a customer success professional for years, one metric of success has been on your radar since day one: Net Promoter Score.
Advertiser: Vanilla Forums
With outcomes and metrics that align directly, find out why customer success should be the foundation of a customer marketing strategy. Download the free ebook now!
JustCall
MAY 17, 2022
Reliable and consistent communication with prospects and customers is the most essential part of the game plan for sales and customer service teams. This has made VoIP software a north star in conversations, adopted even by small businesses owing to its infinite benefits.
CSM Magazine
MAY 17, 2022
Consumers have become more demanding in recent years, expecting businesses to respond to their concerns quickly or lose them as customers. A single study showed that the thing people want out of customer support is quicker response time, and it isn’t surprising.
LiveVox
MAY 17, 2022
A commissioned study conducted by Forrester Consulting on behalf of LiveVox in December 2021 evaluated how integrated contact center solutions help firms with their business operations, customer needs, agent performance, and business outcomes.
CSM Magazine
MAY 17, 2022
Technology is playing a big part in how we can communicate with companies on a day-to-day basis, with tech playing a big role in ensuring that communication is now as straightforward as ever.
Advertiser: Vanilla Forums
Product Led Growth is fast become a leading business driver in the SaaS world. Find out why your organization should be implementing a product-led growth strategy today, and why customer success should lead it. Download this eBook to learn more!
Injixo
MAY 17, 2022
Machine learning, artificial intelligence (AI), and sophisticated optimization algorithms are already part of our daily lives. Do you use a navigation app on your smartphone? Or facial recognition in your camera app? Do you use online spelling and grammar checkers when writing documents?
CSM Magazine
MAY 17, 2022
Contact centers, and contact center agents, are currently experiencing an unfortunate crunch on two fronts. Christian Wagner, CEO of VoiceFoundry, explains.
NobelBiz
MAY 17, 2022
Customer service is essential to a company's and brand's success. Naturally, serving consumers through a contact center is the greatest way to retain an amazing level of service.
JivoChat
MAY 17, 2022
Counting on one of the best CRM for real estate can make a great difference in the life of a realtor.
Advertiser: Vanilla Forums
Best-selling author and customer experience thought leader Blake Morgan has created a new ebook on why offering self-service should be your focus. Self-service can improve customer experience and simultaneously drive down costs.
Jon Arnold
MAY 17, 2022
I was recently a guest on First Contact, a video podcast series produced by NobelBiz. They’ve been doing this for a while, and after being contacted about being interviewed, we set up a date, and soon I was in conversation with their EVP of Client Operations, Christian Montes.
CustomerSuccessBox
MAY 17, 2022
It’s quite common to be unsettled in situations when something doesn’t go as expected and the immediate reaction to it is being raged to the situation or the person responsible for it. A similar scenario occurs with the customers as well and is no different.
Knowmax
MAY 17, 2022
The post 5 Tips To Get Positive Customer Feedback With Ease appeared first on Knowmax. Customer Experience positive customer feedback positive customer reviews positive feedbacks
SmartKarrot
MAY 17, 2022
Hearing stories about 18-year-old college dropouts turning their dream into reality and sailing the success boat is endearing! Such stories are quite inspiring and serve as motivation for many to start and build their businesses.
Speaker: Kristi Faltorusso, VP of Customer Success at ClientSuccess
Your brand ambassadors are massively important to your business, actively promoting your brand and encouraging new business. But repeatedly requesting advocacy efforts from customers can lead to burnout and dissatisfaction. You need to avoid this at all costs! Learn how in this free webinar.
Joe Rawlinson
MAY 17, 2022
Many factors come into play when it comes to paid advertising. Those new to the game often think achieving skyrocketing click-through rates (CTRs) and conversions means they’re doing a good job. But that’s not always the case for every industry.
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