Poor Customer Service Scares Your Customers Off Faster than Ghosts and Ghouls: 7 Stats that Prove It
SharpenCX
OCTOBER 31, 2019
What has the potential to ruin a person’s entire day, costs companies trillions in lost revenue, and lurks in the shadows and darkest corners of contact centers? The spooky, scary ghost of poor customer service past. Bad customer service haunts your contact center and looms over the shoulders of agents as they handle yet another angry customer. Its stench lingers in the atmosphere creating wide-spread fear of missed metrics and churning customers.
Let's personalize your content