ShepHyken

JANUARY 14, 2022

This week we feature an article by Todd Zerbe Senior Vice President of Engineering at Avaya. He shares why a neutral experience is just as bad as a negative experience and what can turn a neutral customer experience into an amazing one. Think about your most recent customer experience. Chances are everything was fine but is “fine” good enough? For competing organizations, a “fine” or neutral experience is just as bad as a bad experience because they’re not gaining any traction. .

Banking 173

Banking Engineering Upselling Interactive Voice Response 173

Tethr

JANUARY 14, 2022

It’s just a fact of the last few years: Everyone and their dog is doing a little something called digital transformation. Between advances in technology, the pandemic, and an increasing need to stay competitive in digital spaces, if you’re not constantly pivoting and keeping up with The Next Big Thing in your corner of the world, you’re missing out.

Customer Experience 98

Customer Experience Benchmark Analytics Technology 98

Quality Contact Solutions

JANUARY 14, 2022

We all know that providing an excellent customer experience is vital for business success. Customers expect interactions with your company to be fluid and singular, referred to as an omnichannel experience. HubSpot defines omnichannel as a lead nurturing and user engagement approach in which a company gives access to its products, offers, and support services to customers or prospects on all channels, platforms, and devices.

Airlines 98

Airlines Telemarketing Personalization Marketing 98

LiveVox

JANUARY 14, 2022

Providing excellent customer service should always be one of the top priorities of any contact center. Generally, customers are contacting a company to either make a complaint or resolve an issue. Being representatives of the brand, agents have the opportunity to showcase company values and demonstrate how important customers are by helping them with these […].

Contact Center 78

Contact Center Customer Service 78

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Solvvy

JANUARY 14, 2022

Prefer to read the SolvvyNotes? Solvvy is seeing a tectonic shift in the way consumers interact with these financial services. . Consumers are unbundling to get different services from many providers. (Example: online payments to friends, savings account, and trading account). There is a generation of users who are not visiting physical retail locations and moving all their financial service transactions to mobile or web. .

Chatbots 62

Chatbots Accountability Technology 62

kommunicate

JANUARY 14, 2022

Last Updated on January 15, 2022 Telegram has been growing in popularity ever since it was launched close to a decade ago. The app has close to 540 million users, 38% of whom are from Asia. The app offers a powerful alternative to WhatsApp and Facebook Messenger and claims to be more secure than both [.]. The post How to Create a Telegram Bot in 2022 appeared first on Kommunicate Blog.

Customer Support 52

Customer Support 52

Uniphore

JANUARY 14, 2022

WEBINAR. Strategic roadmap to deliver new-age customer experiences. Register Now. 2022 is the year where companies are innovating to thrive and succeed in the service-driven economy. Organizations looking to differentiate must embrace modern technologies to meet increasing expectations for service excellence.? Customers are vouching for brands that empower their agents and treat employees better.

Customer Experience 52

Customer Experience Agent Empowerment Analytics Best practices 52

CSM Magazine

JANUARY 14, 2022

The global gaming industry saw historic increase in revenue this year but it was the inclusion and the performance of crypto gaming coins which surprised everyone. Blockchain gaming has come a long way since inception and it is clear to see that from the success of a few leading crypto gaming coins like Axie Infinity’s AXE and The Sandbox’s SAND. The recent shift from mainstream gaming to blockchain gaming was long overdue but the games mentioned earlier made it happen in a consistent and natura

Analytics 52

Analytics Surveys Marketing 52

aircall

JANUARY 14, 2022

Welcome to our series about the Aircall engineering journey. Learn more about the interview process , your first days , and your first weeks. Like the seasons in a year, Aircall is organized into quarters (Q1 to Q4), and some milestones and meetings are repeated with this frequency. Team-building activities. Aircall is a fast-growing, multicultural, inclusive company.

Engineering 62

Engineering Personalization Management 62

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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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