Myra Golden Media
DECEMBER 15, 2017
Today I delivered a customer service workshop in Chicago. When we broke for lunch, three of the attendees invited me to a vegan bistro. Of course, I was thrilled to join them! Over lunch, one of the ladies told me, “I almost never take my vacation time. I prefer just to cash out and get a lump sum payment.” The mother in me couldn’t keep quiet.
aircall
DECEMBER 15, 2017
It feels good to have the power. That’s right — the power. For those in-the-know, we’re talkin’ about detailed analytics — sophisticated reporting tools that weren’t even conceivable to sales directors, customer service managers, or call center supervisors five years ago. But this is the age of information. Data itself isn’t a differentiator. Until you can actually interpret and apply your metrics, they are little more than pieces of abstract art.
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Customer Service Life
DECEMBER 15, 2017
This article originally appeared on CustomerThink.com as part of my monthly Advisor column on November 10, 2017. Click here for the original. Pretty much every contact center on the planet has some sort of a quality assurance process — or so I learned when I contracted with an outsourcer a half dozen years ago. Since going to work for an outsourcer, I’ve been witness to dozens of quality processes and have observed many similarities and differences.
ForeSee
DECEMBER 15, 2017
We’re constantly working to make ForeSee CX Suite the best solution for busy customer experience professionals who want one solution to power all of their CX intelligence. And today, we’re. The post ForeSee CX Suite update brings single sign-on, improved Feedback tool, & more! appeared first on ForeSee.
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Grupo Noa
DECEMBER 15, 2017
The direct-response advertising from lead capture is essential these days. Whenever a company wishes to advertise its particular product or services, then the primary target of a similar campaign is to reach out to a maximum number of target audiences. The direct response industry works in that direction to transform the campaign that impact more and profitable for the firm.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Aspect
DECEMBER 15, 2017
Over the past few weeks, I’ve had the privilege of speaking at both NGPX in San Diego and the CIO Summit in Omaha. Now that I’ve finally had a few hours at home to catch my breath, I thought it might be helpful to share some key takeaways and insights from my experiences at both conferences. Healthcare IT and Administrative decision-makers nationwide are all grappling with repercussions of patient consumerization.
Jon Arnold
DECEMBER 15, 2017
I've lost count tracking the time for getting this done, but it's finally launched. Many of you have signed up to get my JAA update newsletter, and the first one was sent moments ago via Mailchimp. Thank you all for subscribing , and many of you have been signed up for a long, long time. Now that I've got this in place, you can look forward to regular updates, hopefully monthly, and things will definitely evolve as we go.
ShepHyken
DECEMBER 15, 2017
This week we feature an article by Keith Schorah who states that in order to deliver an excellent customer experience, you have to know your customers better than ever before, and this begins with your frontline. As I always say, what’s happening on the inside of a company is felt on the outside by your customers. – Shep Hyken. Employee engagement is crucial for any organization striving to become more customer-centric.
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