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Opus Research released its annual Decision Makers’ Guide to Enterprise Intelligent Assistants—which, for the fourth year in a row, has named Nuance the highest-rated vendor. MORE
Yoga sessions on workdays can be extremely beneficial, not only for the body and mind, but also contributes to a healthy company culture. Apparently, yoga is a great way to tackle the challenges brought about the Work From Home Revolution. Find out how! MORE
Date: Friday, February 19, 2021 Author: Pauline Ashenden - Demand Generation Manager How to build mental muscle memory for customer service success. Published on: February 19, 2021. MORE
Grocery retailers faced a seismic shift in 2020 and consumers quickly adapted to the new ways to shop and engage with their grocery store. MORE
There is no need to emphasize the importance of Customer Relationship. Everyone agrees that a successful business is built on a solid customer relationship. But few people really know HOW to grow such a relationship. Well, as you might have expected, Steve knows a thing or two about this. MORE
Rarely do we have the occasion to sneak peek behind the creative process of an Amazon Bestselling author such as Steve Bederman. Find out what Steve`s new book is all about and meet its main character, Mitch Jacobs. The post VIDEO: Steve Bederman’s Upcoming Books appeared first on NobelBiz®. MORE
Starting 2021 with some good news, we can announce that, through our partnerships with several non-profit environmental organizations, we have now planted over 500,000 trees worldwide. Over the next 40. The post AnswerConnect helps plant over half a million trees appeared first on AnswerConnect Blog. MORE
Contact center enthusiasts draw near, Season 2 is here! To keep the tradition, this season will also be opened by our beloved CEO, Steve Bederman, as guest for Episode 1. Don't miss this upbeat discussion about literature, leadership, contact center trends and a lifetime of lessons learned. MORE
Going into 2021, we can foresee a few things in the contact center space that will remain in plain focus: a seamless customer journey, personalized customer experiences, relationship and agent empowerment. The post VIDEO & ARTICLE: Top Contact Center Trends in 2021 appeared first on NobelBiz®. MORE
This week we feature an article from Emily Lavin, Content & Social Executive at Oak Engage. She shares a 3-step guide on how to improve the employee experience while maximizing customer engagement. Where would a business be without a customer service team? MORE
Starting 2021 with some good news, we can announce that, through our partnerships with several non-profit environmental organizations, we have now planted over 500,000 trees worldwide. Over the next 40. The post AnswerConnect helps plant over half a million trees appeared first on AnswerConnect Blo MORE
BigChange, the mobile workforce management technology company, today announced that EDF has selected its pioneering JobWatch system to support the delivery of metering and energy services in the UK. . MORE
Whenever I tell someone that I work as a Customer Success Manager, it inevitably always results in a confused facial expression and a response of “So, what is it exactly that you do?”. Well, the answer depends on who you ask…. MORE
The post How To Create and Construct a Compelling Vision: Crisis is a Time to Define Future appeared first on Talkdesk MORE
Know the Most Important Customer Satisfaction KPI Metrics to Monitor. Your customer satisfaction KPI data lends you invaluable insight into whether your customers are likely to buy from you again or promote you to others. MORE
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After years of consideration, a friend of mine finally caved and bought a Tesla. He described an interaction with them recently that really got my attention. He got a notification stating that he was overdue on his payments, but he had already set up autopay. MORE
Role: Director of Customer Success Location: Remote, United States Organization: Ivalua As a Director of Customer Success, you will be accountable for the success of the Ivalua customer journey as measured by the net revenue retention for each customer and adoption. MORE
So far in our Close the Loop series we’ve looked at who should own customer feedback , we’ve walked you through our own ideation process at inSided , and how Customer Success can manage feedback effectively. MORE
Imagine there is a customer browsing your product page for a while. The customer explores the product images, scans through the features, checks the pricing, and hits the ‘Buy now’ button. . After encountering multiple slow loading pages, the customer leaves without making the purchase. MORE
You know your customers. You spend hours obsessing over every aspect of their interaction with your brand, because you know that a great customer experience is a near-guarantee of customer retention and expansion. Voice of the Customer MORE
Steve Bederman closes the 1st podcast episode of Season 2 with a few thoughts on what the future holds on a personal and professional level: envisioning a post-pandemic life, the launch of two new books, travel plans and business continuity for NobelBiz. MORE
If you’ve worked for any length of time at a contact centre or in tech support or any similar setting–if you’re one of those great people who serve the public day in and day out, handset to handset, terminal to terminal, or even masked face to masked face–you know the value of the “mental muscle memory” that guides much of what you do. MORE
In October 2020, the City of Cape Town (COCT) announced that it would partner with the National Skills Fund as well as the BPO industry at large to fund training for candidates in the BPO sector. MORE
I recently wrote a white paper for Mitel on the importance of digital CX - customer experience - for contact centers, and the impact of COVID-19 on what constitutes a good CX. The white paper has been well-received, and we recently did a Twitter chat on the topic, which was also well-received. MORE
Creating a bulletproof business plan in times of great financial distress, like the one we are in at the moment, takes vision and strategic thinking and, above all, experience. This is why listening to a seasoned CEO like Steve Bederman is probably the first thing you should do. MORE
To begin with any project or even an organization, you must “ Start with Why ”, as Simon Sinek puts it. This holds true even for building an effective business case for customer success. Ask yourself first, why would your CEO or CFO invest in such a program? MORE
By Steve Small, Vice President of Information Services Any telemarketing report is only as good as the reported data. You can create the most aesthetically appealing and sophisticated report that anyone has ever seen; however, if the data isn’t accurate, it’ll be useless. MORE
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