Interactions

OCTOBER 23, 2024

The recent whirlwind of new opportunities and use cases fueled by more readily accessible AI can feel like a maelstrom. How do you ensure you’re directing your IT investments into the right initiatives, avoiding low-value or infeasible projects that don’t move the needle on your retail company’s strategic goals? NVIDIA’s State of AI in Retail and CPG: 2024 Trends report analyzed 30 different AI use cases applicable to retail, while Gartner’s Generative AI Use-Case Comparison for Retail paper fr

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CSM Magazine

OCTOBER 23, 2024

As businesses increasingly turn to AI for customer service, the ethical implications of this technology deserve careful examination. The integration of AI in customer service raises questions about transparency, accountability, and the potential for bias, affecting both the customer experience and trust in the brand. By exploring these issues, you can better understand how AI impacts the way customers interact with businesses.

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Balto

OCTOBER 23, 2024

Big things are happening in AI right now. The drumbeat of agent automation keeps getting louder, and the pressure to automate is only picking up steam. But here’s the truth: automation can’t replace the magic human agents bring to the toughest, most emotionally charged conversations—the ones that drive the highest ROI. The future isn’t about replacing people.

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Contact Center Agent Empowerment Wait times Chatbots 52

CSM Magazine

OCTOBER 23, 2024

Titus Jumper, CEO, Founder of Sales-Hub When I started my career in sales at 19, working in telecom retail and knocking on doors, I never imagined I’d eventually lead a team at the bleeding edge of AI, virtual assistants, and customer service. Back then, I was driven by the thrill of connecting with people and solving their problems one conversation at a time.

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Start building the AI workforce of the future with our comprehensive guide to creating an AI-first contact center. Learn how Conversational and Generative AI can transform traditional operations into scalable, efficient, and customer-centric experiences. What is AI-First? Transition from outdated, human-first strategies to an AI-driven approach that enhances customer engagement and operational efficiency.

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AnswerConnect

OCTOBER 23, 2024

After-hours call answering lets your small business capture leads and opportunities 24/7. Read our article to boost customer satisfaction and stay competitive! The post How After Hours Call Answering Helps SMEs Stay Competitive appeared first on AnswerConnect Blog.

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Momentum Telecom

OCTOBER 23, 2024

Scott J Salons Elevates Customer Experience with Upgraded Connectivity Scott J Salons is dedicated to crafting unique experiences for every guest, from initial consultations to ongoing stylist collaborations. Recognizing that customer satisfaction extends beyond in-salon interactions, the salon sought a connectivity partner that could ensure seamless booking, responsive support, and reliable internet and voice services.

Consulting 52

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CSM Magazine

OCTOBER 23, 2024

Australian punters find plenty of reasons to choose this casino at Pokie Spins. In this review, let’s take a detailed look at the main aspects that make it attractive. We will explore the variety of slot machines and live games, evaluate the generous bonuses and promotions, as well as the payment methods. We will pay special attention to licensing and security and customer support.

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Government Entertainment Banking Customer Support 52

Hodusoft

OCTOBER 23, 2024

A Comprehensive Guide to Net Promoter Score: History, Calculation Formula, Survey Tips If you are an entrepreneur or a business professional, you probably know what the term ‘Net Promoter Score’ means. If not, then you must have been asked this question by at least one company at some point in your life: “On a scale from zero to ten, how likely are you to recommend this brand and its products to a friend, family member, or colleague?

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Surveys Benchmark Contact Center Employee engagement 52

SQM Group

OCTOBER 23, 2024

Explores the potential of sentiment analysis to revolutionize the way your business gathers feedback

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Surveys Customer Service Feedback 62

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Harness the True Power of your Contact Center In today’s fast-paced business environment, selecting the right contact center solution is critical for enhancing customer experience, improving operational efficiency, and optimizing costs. This comprehensive guide will walk you through the essential factors to consider when choosing a contact center software that aligns with your business needs.

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Cisco - Contact Center

OCTOBER 23, 2024

Cisco has always had an obsession of putting the user experience at the center of everything we do. Today marks another step in this evolution with Cisco Spatial Meetings for Apple Vision Pro. It takes a concept we call “Distance Zero” to the next level using spatial computing.

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Abby Connect

OCTOBER 23, 2024

Artificial intelligence (Ai) is transforming the business world, yet many myths persist about its capabilities, “dangers”, and implications. It’s easy to fear what we don’t understand, so Abby is here to debunk common misconceptions surrounding Ai in business.

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AWS Machine Learning

OCTOBER 23, 2024

This post is cowritten with Greg Benson, Aaron Kesler and David Dellsperger from SnapLogic. The landscape of enterprise application development is undergoing a seismic shift with the advent of generative AI. SnapLogic , a leader in generative integration and automation, has introduced the industry’s first low-code generative AI development platform, Agent Creator , designed to democratize AI capabilities across all organizational levels.

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Enterprise APIs Engineering Government 91

Kapta Customer Success

OCTOBER 23, 2024

The Importance of a Seamless Sales to CS Handoff The handoff from the sales team to the customer success team is a critical juncture in the customer journey. It represents the transition from the initial courtship and deal closing to the long-term partnership and value realization. A seamless handoff sets the tone for the entire customer experience and can make or break the relationship.

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Sales Customer Experience Accountability Technology 59

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The guide for revolutionizing the customer experience and operational efficiency This eBook serves as your comprehensive guide to: AI Agents for your Business: Discover how AI Agents can handle high-volume, low-complexity tasks, reducing the workload on human agents while providing 24/7 multilingual support. Enhanced Customer Interaction: Learn how the combination of Conversational AI and Generative AI enables AI Agents to offer natural, contextually relevant interactions to improve customer exp

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AWS Machine Learning

OCTOBER 23, 2024

This post is co-written with Harrison Chase, Erick Friis and Linda Ye from LangChain. Generative AI is set to revolutionize user experiences over the next few years. A crucial step in that journey involves bringing in AI assistants that intelligently use tools to help customers navigate the digital landscape. In this post, we demonstrate how to deploy a contextual AI assistant.

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APIs Accountability Education Engineering 94

CSM Magazine

OCTOBER 23, 2024

Car accidents are unfortunately all too common in our car-centric society. In 2023, there was not even a single deathless day on Texas roadways. This highlights the threat of a car accident around almost every turn. To stay ahead of the curve, having a car accident lawyer file a lawsuit can be beneficial. Speaking to a car wreck lawyer can bolster your case and ensure you get your due compensation.

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Consulting Consulting 52

AWS Machine Learning

OCTOBER 23, 2024

This post is co-written with Jerry Henley, Hans Buchheim and Roy Gunter from Classworks. Classworks is an online teacher and student platform that includes academic screening, progress monitoring, and specially designed instruction for reading and math for grades K–12. Classworks’s unique ability to ingest student assessment data from various sources, analyze it, and automatically deliver a customized learning progression for each student sets them apart.

Education 91

Education APIs Engineering Metrics 91

CSM Magazine

OCTOBER 23, 2024

The difference between small businesses that not only survive but thrive and the ones that die and fizzle out is not just the products or services they provide. It is the tools they use along the way to give their businesses that little added advantage. Enter the small business checking account. This powerful tool does so much more than just store your money.

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Accountability Banking Finance Enterprise 52

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With IT budgets projected to grow 9.8% in 2025, leaders must invest wisely—not just cut blindly. This whitepaper introduces The Future-Proof IT Cost Optimization Model, a framework to reduce costs while maintaining service quality. Learn how Cloud Efficiency, AI-Powered Workforce Automation, Vendor Optimization, Cybersecurity Resilience, and Unified Communications can drive savings and improve efficiency.

AWS Machine Learning

OCTOBER 23, 2024

In today’s customer-centric business world, providing exceptional customer service is crucial for success. Contact centers play a vital role in shaping customer experiences, and analyzing post-call interactions can provide valuable insights to improve agent performance, identify areas for improvement, and enhance overall customer satisfaction. Amazon Web Services (AWS) has AI and generative AI solutions that you can integrate into your existing contact centers to improve post-call analysis.

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Analytics Customer centricity Government Contact Center 89

TCN

OCTOBER 23, 2024

Trust is the foundation of any successful relationship. At TCN, we earn the trust of our customers every day by delivering a platform built on availability, integrity and confidentiality. TCN is ISO 27001 certified in the UK by the independent body UKAS. With this international standard verified, you can trust that your information will be […] The post Infrastructure that focuses on security, compliance and privacy for the UK appeared first on TCN.

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AWS Machine Learning

OCTOBER 23, 2024

Have you ever faced the challenge of obtaining high-quality data for fine-tuning your machine learning (ML) models? Generating synthetic data can provide a robust solution, especially when real-world data is scarce or sensitive. For instance, when developing a medical search engine, obtaining a large dataset of real user queries and relevant documents is often infeasible due to privacy concerns surrounding personal health information.

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