Call Center Management: Best Practices, KPIs, Metrics & Roles
Balto
JANUARY 18, 2025
Running a call center is like captaining a ship in rough waters. Some days, everything sails smoothly. Other days? Youre plugging holes, calming the crew, and steering clear of icebergsall at once. If youre in call center management, you know the grind. Balancing customer satisfaction, agent performance, and operational efficiency isnt just hardit can feel like a game where the rules change daily.
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