12 Signs Your Contact Center Needs a WEM Solution
Playvox
JUNE 30, 2021
How to Know if You Need a Workforce Engagement Management Solution: Answer These 12 Questions. A spring 2021 article on SHRM references the turnover “tsunami” that’s on the horizon, given that more than half of employees surveyed say they’ll look for a new job in the next year. With turnover rates for contact centers already as high as 35%, call center leaders may be wondering how to reverse this trend.
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