Mon.Oct 03, 2022

Excellent Call Center Experience – 9 Ways to Deliver & Keep It

LiveVox

When a customer calls in to a call center, the quality of service they receive impacts their impression about a company. The first time a customer calls in to speak with an agent is even more critical.

Being Prepared For Your Career Transitions with Maureen McCann

Russel Lolacher

In this episode of Relationships at Work, Russel chats with Executive Career Strategist Maureen McCann on taking the right steps for your career transition.

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Omni+ Powered by Safe Select: Complete CCaaS Outbound Compliance

NobelBiz

NobelBiz Partners with Customer Dynamics to Step Up the Compliance Game in the CCaaS Sector: Omni+ powered by Safe Select, allows you to operate safely in the TCPA world. The post Omni+ Powered by Safe Select: Complete CCaaS Outbound Compliance appeared first on NobelBiz®. Blog News

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The Importance of Brand Tone and Voice in Customer Service

Working Solutions

Are you training your customer service agents to speak to callers with your company’s specific tone and voice? If not, you are missing out on an opportunity to elevate brand awareness and connect with your customers in an authentic and transparent way.

The State of Customer Experience 2023 Research Report

The Northridge Group’s State of Customer Experience 2023 research report reveals a surge in preference for online agent chat versus phone amongst 18-35-year-olds—the first time online chat has eclipsed phone! Download the new report for more CX insights.

Is CPaaS a Recession-Proof Tech Stack Investment? ?

Avoxi

Is CPaaS a Recession-Proof Tech Stack Investment? As a global recession looms on the economic horizon, business leaders are proactively assessing their budgets, setting aside cash reserves and eliminating unnecessary expenditures.

More Trending

Training automatic speech recognition models with de-identified data

Nuance

Martin Flechl is a research scientist at Nuance. His current research interests include speech recognition and text-to-speech. He received his PhD in high-energy physics from Uppsala University, Sweden, in 2010.

How to Realize the Actual Value of Your CX Agents

Vistio

Watch to the full podcast here: Or click here to just listen to the audio.      . Customer service tops the in-demand skills list. We need agents with these skills to take care of our customers. And, then we need to take care of our customer service agents in return, or they’ll leave.

Kapta’s new QBR Software — Deliver strategic business reviews your customers value

Kapta

We are excited to announce the launch of Kapta’s new Quarterly Business Review (QBR) tools. They are designed to streamline the QBR preparation process by guiding and automating routine administrative tasks.

How to Stand Out from Your Competitors

CSM Magazine

Standing out from your competitors as a small or medium-sized business is a tricky task. However, there are ways it can be achieved. The three most important methods for increasing your chances of standing out are as follows: 1. Offer something unique.

Create Engaging Scenario-Based Training on ANY Budget

Speaker: Tim Buteyn - President of ThinkingKap Learning Solutions, Inc.

In this webinar, Tim Buteyn of ThinkingKap Learning Solutions will explore how to optimize learner engagement with scenario-based training. You'll learn what makes up scenarios, how they benefit the learner, and why this is important to your organization. You'll also dive into real-world examples across a wide range of budgets and look at how typical training content can be completely transformed.

How to Mute Someone on Instagram

JivoChat

Do you know how to mute someone on Instagram? We follow people on Instagram for multiple reasons: digital influencers, brands that publish high-quality content, relatives, friends, co-workers, etc. .

10 Ways a Route Planner Can Improve Your Customer Service 

CSM Magazine

Good customer service is the lifeblood of any business. It’s what sets you apart from your competitors and keeps your customers coming back for more. And while there are many factors that go into providing good customer service, one of the most important is efficient routing.

Is CPaaS a Recession-Proof Tech Stack Investment? ?

Avoxi

Is CPaaS a Recession-Proof Tech Stack Investment? As a global recession looms on the economic horizon, business leaders are proactively assessing their budgets, setting aside cash reserves and eliminating unnecessary expenditures.

The 7 Best Reliable (and Flexible!) CloudTalk Alternatives

aircall

So, you’ve been looking at CloudTalk, a contact center management solution, but you’re not sure you’re ready to invest yet. We get it.

CCO + CMO: A Winning Partnership for Accelerated CX Growth

Find out how collaboration between a CMO and CCO can enhance the customer experience and drive business growth in this new ebook.

Customer Service Performance Review Universal Guide

Voiptime

What is the most complex way to push the agent to self-improvement? Only by providing him constructive feedback, no matter if it is positive or negative feedback. While positive feedback plays a role of a strong empowering factor, negative feedback is a tool to demonstrate weaknesses and imperfections.

To Optimize Technology Spending, Contact Centers Must Evaluate Solutions Based on Financial Clarity

WiserOwl Blog

Provider Selection: new feature for Voice Assure Realtime

Spearline

My name is Ola Budak. I am the product manager for Voice Assure at Spearline. Having worked as a solution architect for the Customer Engagement team for quite a while – I got to know all your needs and pain points.

Top Seven Benefits of a True Blended Call Center Environment

TCN

The International Customer Management Institute (ICMI) once reported that true blended or two-way communication “between. The post Top Seven Benefits of a True Blended Call Center Environment appeared first on TCN. True Blended

Drips, Bots, and Blogs: A Non-Traditional Approach to Learning Reinforcement

Speaker: Shannon Tipton, Chief Learning Officer, Learning Rebels LLC

Today's work culture requires giving people the ability to control when and where they participate in their professional development. Learn how you can provide valuable, self-directed bites of learning content (and strategies to make that content stick) in this webinar!

Provider Selection: The new troubleshooting tool for Voice Assure Realtime

Spearline

My name is Ola Budak. I am the product manager for Voice Assure at Spearline. Having worked as a solution architect for the Customer Engagement team for quite a while – I got to know all your needs and pain points.

Showing Love for Customer Service Week

Creative Virtual

By Mandy Reed, Global Head of Marketing. Happy Customer Service Week! Observed every year during the first full week of October, Customer Service Week is an international celebration of the importance of customer service and of the people who serve and support customers on a daily basis.

Provider Selection: The new superpower troubleshooting tool for Voice Assure Realtime

Spearline

My name is Ola Budak. I am the product manager for Voice Assure at Spearline. Having worked as a solution architect for the Customer Engagement team for quite a while – I got to know all your needs and pain points.

How to reduce call center cost: 5 ways to leverage technology

Dialer 360

Call center costs can pile up and include anything from agent hiring and training to internal IT support, and marketing. Although some people think saving on equipment is a fantastic way to save your call center money, we simply disagree.

Leveraging Data Analytics to Optimize the Customer Experience

Speaker: Nathan Hart, Mary Kane & Imran Mohammed

Join The Northridge Group for an exploration into how a data-driven root cause analysis of Contact Center First Contact Resolution (FCR) issues can lead to actionable insights to resolve FCR problems, improve Customer Experience, and reduce costs!

Contact Center Pipeline Magazine: Inside Our October 2022 Issue

Contact Center Pipeline

I love celebrations! It is always great when we have an “excuse” to tell people important to us that we appreciate them! Our top “excuse” is here! It is National Customer Service Week. The official theme this year is Essential to Success. I don’t think that message could be more spot-on!

5 Top Customer Service Articles of the Week 10-3-2022

Shep Hyken

Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.

Oct 03 – Customer Success Jobs

SmartKarrot

Role: Senior Director of Customer Success Location: Washington DC-Baltimore Area, US (Hybrid) Organization: TitanHouse As a Senior Director of Customer Success, you will establish and adhere to best practices in SaaS Customer Success.