Advantage Communications
MARCH 2, 2023
Your contact center is a vital component of your customer service strategy and plays a crucial role in your company's success. When your contact center is underperforming, it can negatively impact customer satisfaction, lead to increased churn, and harm your brand reputation.
Contact Center Pipeline
MARCH 2, 2023
It’s March and you know what that means… Madness is in the air! We’ve picked our teams and are ready to party! But that’s not all, this month also marks the 14th anniversary of Contact Center Pipeline, and we couldn’t have done it without our amazing team.
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TechSee
MARCH 2, 2023
With new AI capabilities and compelling use cases being demonstrated daily, the service industry looks forward to a new generation of AI providers that answer their needs for high-quality service automation. Better chatbots, self-service flows, virtual assistants, and AI avatars are being developed worldwide, so how can you find the right AI solution for your organization?
Toister Performance Solutions
MARCH 2, 2023
This blog is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means to earn fees by linking to Amazon.com and affiliated sites. Is burnout gripping your contact center? A worldwide survey of contact center agents revealed 59 percent are at risk of burnout, including 28 percent who face a severe burnout risk.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Cisco - Contact Center
MARCH 2, 2023
When it comes to monitoring service health, identifying service disruptions, and aiding problem resolution, cloud-based business service management solutions offer critical insights and control.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Helpware
MARCH 2, 2023
The Business Process Outsourcing industry has experienced tremendous growth in recent years, with start-ups and global brands turning to outsourcing their operations to cut costs, streamline operations, and improve customer satisfaction. With this trend, the demand for skilled professionals in the BPO industry has also increased. If you're considering a career in customer support, data annotation, back office, etc, there are certain skills that you'll need to master to succeed.
Cyara
MARCH 2, 2023
Good ‘Taste-Testing’ Will Give Your CX the Right Depth of Flavor Chef DuBois was revered for her work at the locally renowned, five-star French restaurant. For 10 years, her recipes had garnered one rave review after another. It was no surprise, then, that the locals were throbbing with anticipation for her new restaurant, this one billed as her unique take on classic European pub fare.
JivoChat
MARCH 2, 2023
Have you ever noticed the emoji that are shown close to your friends’ Snapchat usernames ? They are there for a reason, and once you understand Snapchat emoji meanings, you will discover what they symbolize. Check out the article to know more about this. What Are Snapchat Emojis Used For? The emojis used by Snapchat are the same ones you have on your smartphone and insert in your messages through different platforms.
kommunicate
MARCH 2, 2023
Last Updated on March 2, 2023 Last week Kommunicate launched the Flow Designer feature that will help users create, design, and visualize the flow of any chat conversations. With the launch of Flow Designer, Kommunicate is now a true no-code drag-and-drop chatbot builder. Flow designer is now available to all Kommunicate users despite the pricing [.
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
Voiptime
MARCH 2, 2023
We all live in the era of automation of all processes, such as automatic tasks closing or robotic process automation. The only one of the automation trends that deserves attention is the question - which process or task will be automated in the nearest future? Nonetheless, out today’s topic isn’t that wide. We are going to discuss contact center automation - the totality of technologies, approaches, and automation ideas that drive the industry forward.
Interactions
MARCH 2, 2023
Cost constraints may lead some companies to prioritize downsizing measures over investing in customer experience (CX). However, controlling costs are just one factor influencing business decisions about resource allocation. Companies that prioritize customer experience may find that it pays off in increased customer loyalty and satisfaction. On the other hand, companies that focus solely on cost-cutting measures may discover that it produces the opposite result.
Cisco - Contact Center
MARCH 2, 2023
This blog is part of our People Behind Purpose at Cisco series that focuses on employees driving Cisco’s purpose to Power an Inclusive Future for All.
Concentrix
MARCH 2, 2023
Discover our digital transformation insights for 2023 from industry experts in Concentrix’s Global Analytics practice.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Momentum Telecom
MARCH 2, 2023
Business leaders worldwide have woken up to the advantages of hybrid work, with an estimated 40.7 million U.S. employees predicted to work remotely by 2025. 1 If you want to outpace the competition, it’s time to look beyond legacy technologies and embrace managed cloud services. #1. Comprehensive Cloud Collaboration Tools Are a Must 17% of remote teams say they still have trouble collaborating with coworkers , despite the growing availability of solutions that support mobility, such as unified
Concentrix
MARCH 2, 2023
Discover our digital transformation insights for 2023 from industry experts in Concentrix’s Global Analytics practice.
A Better Answer
MARCH 2, 2023
Startup companies need more than an idea and ambition to succeed. They need money, experience, and strong leadership to stand even a chance at making a profit. These challenges are so strong that the majority of new businesses fail within the first seven years. True, it's tough out there for any aspiring entrepreneur. But don't let the odds diminish your desire.
LiveVox
MARCH 2, 2023
The contact center workforce management industry is changing, and that’s a good thing. Call centers are becoming more tech-oriented, and workforce management is a key part of this change. In this blog post, we’ll cover some of the best practices for getting started with workforce management in your own call center. We’ll also touch on […] The post 3 Key Points for Contact Center Workforce Management: Scheduling, Experience & Communication appeared first on LiveVox.
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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
CSM Magazine
MARCH 2, 2023
While a number of innovators and early adopters have seized the initiative and embraced a rapid transformation to cloud contact centres, the reality remains that the vast majority of organisations are still trying to establish just exactly what their cloud contact centre journey might look like. That’s completely understandable. There are many difficult challenges to consider, like trying to define exactly what constitutes success for a cloud contact centre journey, how to set about actual
Spearline
MARCH 2, 2023
Voice Assure Realtime with Matthew Lawlor “ At Spearline, our product vision is create one platform which makes managing business critical communications easy. Voice Assure Realtime is a key component in that product list. It allows our customers to select country and perform a test and have that audio streamed straight to them so they can hear exactly what’s happening within that market.” Find out more about Voice Assure Realtime here.
Nicereply
MARCH 2, 2023
Pop-up website surveys are a popular way for companies to gather feedback from their customers. They can provide valuable insights into what customers think about a company’s products or services, and help identify areas for improvement. However, if set up incorrectly , they can also be a source of frustration for users and can even harm a company’s reputation.
Knowmax
MARCH 2, 2023
The post 5 Main Reasons Why You Should Use Decision Trees For Support Agents appeared first on Knowmax.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
SmartKarrot
MARCH 2, 2023
Role: Director of Customer Success Location: St Paul, MN, United States (On-site) Organization: BetterYou As a Director of Customer Success you’ll be in control of the entire customer success function, including the handoff of new clients to the sales team, account maintenance, and discussions about renewal and expansion. Create and continually improve a welcoming atmosphere for all team members that is aligned with the goal, vision, and values of BetterYou.
AWS Machine Learning
MARCH 2, 2023
Financial market participants are faced with an overload of information that influences their decisions, and sentiment analysis stands out as a useful tool to help separate out the relevant and meaningful facts and figures. However, the same piece of news can have a positive or negative impact on stock prices, which presents a challenge for this task.
SmartKarrot
MARCH 2, 2023
The Venture Capital sector has seen substantial expansion in recent times and some VCs have started to podcast and share valuable resources for entrepreneurs, other investors, and those interested in learning more about the industry. Here are the top 15 venture capital podcast leaders shaping the industry with their visionary and thought leading podcasts covering a range of topics from startups, investments, trends, interviews, and more!
Fonolo
MARCH 2, 2023
No stranger to change, the contact center industry has been ahead of the curve throughout the global pandemic. We consulted nine industry experts to tell us all about it – and discuss the state of the contact center in 2023. Word: Contact centers are technology leaders! While the world was pivoting from on-site to hybrid and remote workspaces, contact centers were also embracing cloud technology and upskilling agents to be among the first-generation of AI-native workers.
Speaker: Keith Kmett, Principal CX Advisor at Medallia
Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys. This includes the key concepts, strategies, and best practices involved in CX orchestration. 🔑 Connection to Customer Journey Maps: How to effectively integrate customer journey mapping into the
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