Wed.May 18, 2022

5 Key Elements to Consider When Looking To Improve Customer Service

CSM Magazine

Improving your customer service can have a whole range of benefits to your business. But which elements should you focus on? Here are 5 key areas of customer service you should consider improving. Email. Are your email addresses easy to find online or on customer documents?

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2022 Challenges and Priorities Survey: A Triple Whammy of Challenges!

Contact Center Pipeline

Welcome to the seventh annual challenges and priorities survey results. Last year was “a year like no other;” we couldn’t envision the next 12 months.


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4 ways to create a better customer experience


Delivering great CX might not be the simplest thing to do, but it is well worth the effort. Read this blog to learn a few ways to start improving your customer experience today

RTO: 5 Reasons to Ruthlessly Prioritize during the Hybrid Work Transition


Productivity will (and should) temporarily decline as offices reopen. As more and more offices are finally reopening and teams are transitioning to a hybrid work environment it is critical to support yourself and your teams with Ruthless Prioritization.

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Customer Preferences: How Community Can Deliver a Simplified Experience

Your customers want a simplified customer experience. Make sure you give it to them with community. Download the whitepaper to learn more!

Understanding Call Center Occupancy in the Contact Center and How To Optimize It


In today’s age of customer-centric service, call centers must deliver quick answers, short hold times, and the ability to speak to a live representative on demand. How can Management ensure their call centers are up to par?

More Trending

Cibersys Driving Profitable Growth, Delivering More In-Demand LATAM Numbers with AVOXI Platform?


Cibersys Driving Profitable Growth, Delivering More In-Demand LATAM Numbers with AVOXI Platform Cibersys has seen revenue growth through AVOXI's Flex program. Discover their success in expanding their LATAM number inventory for their clients - all on one centralized platform.


Enthuse Your People to Delight Customers with The Revelation Conversation.

Bill Quiseng

Business leaders are happy because their customers are satisfied. But that’s not good enough. Customers feel that service is good, not better, just average. Nobody raves about average. And satisfied customers will leave once they find something better or less expensive.

How to Create an Actionable Customer Journey Map [+With Samples]


Customer journey map & customer behavior can often differ from what you expect, leaving businesses perplexed about why they do certain things, like abandoning their carts. That sudden disengagement leaves store owners disillusioned and desperate to improve their existing customer experience.

May 18 – Customer Success Jobs


Role: Senior Director, Customer Success Location: Remote, United States Organization: Coursera As a Senior Director of Customer Success, you will meet and exceed quarterly renewal bookings and revenue growth goals.

A Strategic Guide to Community Gamification

Does creating engaged customers and impacting CS objectives sound interesting? Learn more about how gamification can help your customer success team in our free eBook.

What is a PBX Phone System and How Does it Work for Hotels


What is a PBX Phone System and How Does it Work for Hotels. A Private Branch Exchange or a PBX phone system is a private exchange for connecting calls from multiple sources to extension lines.

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Balto Champions Collaborative Intelligence, Unveils Industry Intelligence Playbooks


Best-in-class AI provides ready-to-use sales and CX insights for CCaaS customers.

What Is Call Center Forecasting (and How to Increase Your Forecast Accuracy)


Call center forecasting is a set of practices that aims to determine the contact volume and number of agents needed to handle that contact volume over a set period of time. To increase forecast accuracy, use Excel and Workforce Management software.

15 Ways to Improve Real Estate Customer Service

CSM Magazine

If you’re a real estate agent, then you know that customer service is key. You want your clients to have a positive experience when working with you, so they will come back again in the future.

Should Customer Marketing Align with Customer Success?

With outcomes and metrics that align directly, find out why customer success should be the foundation of a customer marketing strategy. Download the free ebook now!

Blue Ocean Promotes Amy Bennet Roach to Vice President, Sales and Marketing

Blue Ocean

Blue Ocean, an award-winning provider of customer care solutions, is delighted to announce the promotion of Amy Bennet Roach to Vice President, Sales and Marketing.

The Importance of Caller ID Accuracy in Outbound Dialing


Consumers are now highly cautious when it comes to answering their phones. If they don’t recognize a number or caller ID information is negative, they’ll refuse the call and may immediately block it. Some consumers report the number to their carrier.

Free Landing Page Builder to Create High-Performance Pages


Counting on a free landing page builder can help you enhance your marketing strategies to conquer new leads and sell more.

Meet Helen Cheuck: The Lead Behind Aircall’s Diversity Strategy


At Aircall, we believe in bringing value to voice–and that starts by listening to our employees and team members.

Why Product Led Growth is a Customer Success Responsibility

Product Led Growth is fast become a leading business driver in the SaaS world. Find out why your organization should be implementing a product-led growth strategy today, and why customer success should lead it. Download this eBook to learn more!

How to Use Social Media in Debt Collection To Improve Your Brand Presence


Until recently, the words "debt collection" and "social media" were rarely seen in the same sentence. On the whole, debt collection agencies steered clear of social media, out of a hesitancy to be easier to find by angry or disgruntled consumers.


The Best Gifts for Customer Success Managers: A Curated Gift Guide for 2022


We know who you’re shopping for when it comes to holiday shopping. It’s your CSM who’s always there to save you when you need support, onboard new team members, and help you understand the right way to use the product.

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TCN to Demonstrate its Advanced Contact Center Platform and Suite of Compliance Tools at LendIt Fintech USA 2022


WHATLendIt Fintech USA 2022 is New York City’s largest fintech event featuring 350 speakers and. The post TCN to Demonstrate its Advanced Contact Center Platform and Suite of Compliance Tools at LendIt Fintech USA 2022 appeared first on TCN. Press

What is Real-Time Personalization? How Can It Improve Customer Experience?


Personalization… Personalization… Personalization…. It has become a buzzword for businesses – a proven tactic to grab customer attention and improve customer journey!

How Self-Service Can Drive Down Costs and Improve CX

Best-selling author and customer experience thought leader Blake Morgan has created a new ebook on why offering self-service should be your focus. Self-service can improve customer experience and simultaneously drive down costs.

10 Customer Success blogs to read in 2022.


Time doesn’t stop by the door and we move along with it. So has the customer success industry and the content around the space! It is being evolving drastically over the last couple of years.

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From Complex to Simplex: How Simplex Streamlined Their Support Operations


Netomi’s customer base spans a range of industries, from travel and retail, to gaming and fintech.

Top 5 Best Practices to conduct Customer Exit Survey.


It’s never easy to learn that a customer is about to leave. However, as they prepare to depart, you have a unique opportunity to know why.