AWS Machine Learning
MAY 16, 2025
As one of the fastest sports in the world, almost everything is a race in Formula 1 (F1), even the pit stops. F1 drivers need to stop to change tires or make repairs to damage sustained during a race. Each precious tenth of a second the car is in the pit is lost time in the race, which can mean the difference between making the podium or missing out on championship points.
ChurnZero
MAY 16, 2025
It’s the ultimate technology dilemma for customer teams and the execs who control budgets: should you buy or build your customer success platform? When presenting a business case for a customer success platform, you can expect this to be the primary objection of a CEO or CFO: can we build this in our CRM instead of buying a new tool? Should you use the tools you already have to build something that will kind ofget you what youre looking for, or should you buy a tool developed for that spec
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AWS Machine Learning
MAY 16, 2025
This post is co-authored by Manuel Lopez Roldan, SiMa.ai, and Jason Westra, AWS Senior Solutions Architect. Are you looking to deploy machine learning (ML) models at the edge? With Amazon SageMaker AI and SiMa.ais Palette Edgematic platform, you can efficiently build, train, and deploy optimized ML models at the edge for a variety of use cases. Designed to work on SiMas MLSoC (Machine Learning System on Chip) hardware, your models will have seamless compatibility across the entire SiMa.ai produc
ConvergeOne
MAY 16, 2025
Build AI readiness from the ground up—learn how strategy, governance, and infrastructure drive real enterprise AI value.
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IT teams are under pressure to do more with less. AI isn’t just hype—it’s already helping lean IT teams cut support volume by up to 60%, reduce cloud waste, and eliminate risk from their stack. In this executive playbook, you'll learn how mid-sized companies are deploying AI to automate tier-1 tickets, predict outages, optimize SaaS spend, and secure infrastructure without hiring a bigger team.
AWS Machine Learning
MAY 16, 2025
Businesses are constantly evolving, and leaders are challenged every day to meet new requirements and are seeking ways to optimize their operations and gain a competitive edge. One of the key challenges they face is managing the complexity of disparate business systems and workflows, which leads to inefficiencies, data silos, and missed opportunities.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
AWS Machine Learning
MAY 16, 2025
With the rise of generative AI and knowledge extraction in AI systems, Retrieval Augmented Generation (RAG) has become a prominent tool for enhancing the accuracy and reliability of AI-generated responses. RAG is as a way to incorporate additional data that the large language model (LLM) was not trained on. This can also help reduce generation of false or misleading information (hallucinations).
Concentrix
MAY 16, 2025
Find out how SAP testing optimization automation services can help improve workflows and achieve high-quality, consistent results for your brand.
Customer Think
MAY 16, 2025
In today’s always-on, screenshot-ready world, brand memory isn’t a luxury—it’s a survival skill. Customers don’t just buy products—they buy into the story and values behind the brand. And when companies backtrack on those values, customers don’t just notice—they act. Rebuilding trust after a values misstep isn’t just difficult—it’s often impossible.
PeopleMetrics
MAY 16, 2025
The Op4G/Slice indictment sent shockwaves through the research industry. Eight people were indicted. A $10 million fraud scheme. Fake survey takers using VPNs and coaching scripts, hiding in plain sight for almost a decade. And heres the uncomfortable truth: The fraud didnt come from bots or AI. It came from a real, U.S.-based panel provider that many clients trusted.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Customer Think
MAY 16, 2025
AMONG THE MANY CHALLENGES facing CPGs in their efforts to make sense of retail media networks has been a pervasive storytelling bias. On daily basis, we encounter widespread published commentary and reports celebrating retail media’s headlong growth, along with advice on tech, measurement, and monetization for retailers.
CSM Magazine
MAY 16, 2025
The landscape of customer service and contact center software continues to evolve rapidly, driven by technological advancements and changing consumer behaviors. Certain features are indispensable for CX platforms to deliver seamless, personalized, and efficient customer interactions. In this article, we highlight the essential features every CX software should have in 2025 to help your business stay competitive and exceed customer expectations. 1.
Momentum Telecom
MAY 16, 2025
Optimizing contact center efficiency requires innovative tools that empower both agents and supervisors. Luckily, Microsoft Teams continues to evolve, introducing powerful new features designed specifically for call queue management, real-time supervision, and enhanced customer communication. Here’s how your organization can leverage these advancements with strategic support from Momentum to achieve your outcomes.
CSM Magazine
MAY 16, 2025
Ensuring your customer service team is well-trained on new technologies such as AI chatbots, speech analytics, and omnichannel CX software is critical to maximizing their potential and improving overall performance. In this article, we provide a step-by-step guide on how to train your customer service team on new CX technologies, empowering your agents to deliver outstanding service in todays digital landscape. 1.
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Every year, $75 billion is lost to bad customer service — and your business could be bleeding loyalty without realizing it. AI is rewriting the rules. Imagine instant answers, 24/7 self-service, faster resolutions, and skyrocketing satisfaction scores. Companies like Amazon are already cashing in, and the technology is easier than you think — plug, play, and profit.
Concentrix
MAY 16, 2025
Find out how SAP testing optimization automation services can help improve workflows and achieve high-quality, consistent results for your brand.
CSM Magazine
MAY 16, 2025
Grenadas iconic Spice Island Beach Resort has once again demonstrated why it is a beacon of luxury and hospitality in the Caribbean. The resort has been awarded the prestigious British Airways Holidays Customer Excellence Award, solidifying its position as a leading destination for travelers seeking unparalleled experiences. Recognizing Excellence This award is a testament to the resort’s commitment to exceptional guest experiences and its dedication to redefining luxury in hospitality.
Concentrix
MAY 16, 2025
Explore a wide range of practical AI use cases that can drive business success, improve customer satisfaction, and streamline your operations.
CSM Magazine
MAY 16, 2025
Managing restrooms in high-traffic venues has traditionally been a logistical juggling act. Think about shopping malls, airports, and office buildings where restroom congestion, delayed cleaning, and hygiene challenges disrupt the overall user experience. Milesight has stepped up to the plate with an innovative solution that combines technology and smart insights to tackle these pressing issues.
Advertiser: ZoomInfo
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
CSM Magazine
MAY 16, 2025
If youre spinning online pokies Australia real money , chances are youve run into features like free spins, bonus buys, and multipliers. These arent just bells and whistles they can seriously shift how a pokie plays and what sort of return you might walk away with. Lets break down what actually counts when it comes to these features no fluff, just the facts that matter to Aussie players.
CSM Magazine
MAY 16, 2025
Starting your journey at Hell Spin Casino Australia can be an exciting yet challenging experience for newcomers. To enhance your gaming experience and avoid common pitfalls, it’s essential to understand the fine details of bankroll management, selecting the right games, and leveraging bonuses wisely. First, set a strict budget to control your spending and prevent unnecessary losses.
CSM Magazine
MAY 16, 2025
Casino Kingdom has rapidly gained a significant following in New Zealand’s online gaming community, largely due to its compelling bonus structure and robust game selection. The platform’s appeal is amplified by its user-friendly casino Kingdom login process, which allows new users to quickly join and enjoy a wide array of games from leading developers.
CSM Magazine
MAY 16, 2025
Cardano is a decentralized blockchain that uses its native crypto token, Ada, in order to facilitate transactions. Its development began in 2015, with the system being launched in 2017 when it was the largest crypto token in the world to use a proof-of-stake blockchain. Ethereum co-founder Charles Hoskinson is the systems creator, and he named the platform after Italian polymath Gerolamo Cardano.
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In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.
CSM Magazine
MAY 16, 2025
The way teams talk to each other is changingfast. While it wasnt that long ago when we all relied on cluttered inboxes, awkward video calls, and drawn-out meetings to keep projects moving, something newer is starting to take over the daily rhythm of work. That something is AI. But not the clunky kind that answers FAQs or writes dry reports. This version looks more like us, speaks more like us, and is already weaving itself into the daily flow of actual work life in ways most people havent even n
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